Worksite Enrollment Technology Implementation Consultant

MassMutual; Springfield (MA); On-site; USD 125,000 - 164,000; Full time

Job summary

MassMutual Worksite seeks an experienced Benefits Administration/Enrollment Technology professional to provide technical leadership on high-priority projects and evaluate new technologies for enrollment platforms. Build relationships with enrollment technology partners and stakeholders to ensure best-in-class solutions.

You will lead cross-functional teams, assess platform fit, and ensure on-time delivery with proper sign-off.

Qualifications

• Experience with group benefits and partner relationships.

Responsibilities

• Integrate group benefits products with approved enrollment technology and manage development/testing timelines.

Skills

Partner relationship management

Enrollment technology integration

Technical leadership

Stakeholder communication

Education

High School Diploma

Tools

Salesforce integrations

Job description

The Opportunity

MassMutual Worksite has an exciting opportunity for an experienced Benefits Administration/Enrollment Technology professional to join our team to provide technical leadership to high priority or special projects undertaken by the area. Additionally, conduct technical studies and evaluations of business area requirements and make recommendations appropriate technological alternatives to clients, benefits brokers and Worksite management. Evaluate new technology developments and evolving business requirements to drive additional enhancement recommendations. Advise changes to enhance scalability. Provide high level specialized technical support and consultation to business and IT management. Provide in-depth technical and business knowledge to ensure efficient design, programming and implementation of technology platforms.

The Team

The Worksite Insurance business is growing as we aim to reach middle class workers in support of the company’s vision to provide financial well-being to all Americans. Worksite has achieved success in recent years distributing our Group Voluntary and Executive products through our multi-channel distribution relationships. In addition to your team members, you will work closely with members of the Enrollment Platform Solutions, Data Transformation, New Business Implementation and Account Management teams.

The Impact:

As the Partner Solutions Consultant, you will develop and manage relationships with enrollment technology companies who compliment MassMutual’s values and winning ways, and will ensure MassMutual is always working with best in class technology partners who share our team’s mission to build industry leading enrollment experiences to help people secure their future and protect the ones they love. Your responsibilities will include but are not limited to the following:

• Integrate group benefits products with approved TPE technology ; supporting best practices that drive quality & participation consistent with the objectives set across the value chain; and manages development and testing schedule/timeline;
• Conduct technical assessments of new integration requests, including the evaluation of potential benefits technology partners against key criteria to reach decisions on platform fit
• Identify capabilities & limitations of all new and existing benefits technology partners and works to establish the best technical solution that will support the enrollment needs or our external stakeholder
• Present findings and makes recommendations to the Steering Committee for final approval
• Project lead working with the technical teams of approved companies to ensure on-time delivery and In Good Order tools and capabilities; ensures that all work is signed off by internal stakeholders before approving for production
• Serve as the internal enrollment technology subject matter expert providing support to teams across the business

The Minimum Qualifications

• High School Diploma
• 7+ years of Group benefits experience with a focus on partner relationship management and/or technical experience
• 2+ years' experience with enrollment platform technology and processes, product integrations, file formats, audit and test file feeds

The Ideal Qualifications

• Advanced knowledge of Voluntary Worksite products & offerings
• Ability to focus on strategic goals and development without losing sight of day-to-day needs and complexities.
• Successfully influence and navigate a matrixed organization; Be the arbiter of different points of view to reach decisions on requirements and delivery approach and timelines
• General understanding and experience in using Salesforce integrations to support overall value stream from Customer Onboarding thought Enrollment file processing.
• Demonstrated ability to work cross-functionally to reconcile competing priorities while meeting organizational objectives
• Advanced written and verbal communications skills including the ability to communicate with technical and non-technical audiences
• Decision making based on sound financial principles and knows when to engage with others to inform the decision (e.g. manager, peers, customers)
• Demonstrates forward thinking; looking ahead to anticipate problems, and considers future impact of actions

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Enrollment Technology teams
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Salary Range:

$124,800-$163,800

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.