Workplace & People Ops

ResolveAI; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Housing Stipend

Unlimited PTO

Visa Sponsorship

401(k) Plan

Parental Leave

Tech Stipend

Daily Lunches & Dinners

Job summary

Resolve AI in San Francisco seeks a Workplace and People Ops Manager to be the heartbeat of the office and to shape an exceptional employee experience. You will ensure the workspace reflects our values of excellence, energy, and care while partnering with leadership to support culture initiatives.

Your responsibilities include daily operations, events planning, onboarding support, vendor management, and maintaining a welcoming in-office environment.

Qualifications

• Prior experience in people ops & office management.
• Strong organizational skills and the ability to juggle competing priorities.
• High EQ and interpersonal dexterity.
• Clear, polished communication across written and verbal channels.

Responsibilities

• Oversee day-to-day workplace operations.
• Be in the office five days a week.
• Serve as the face of Resolve AI for in-office visitors.
• Partner closely with the G&A team to support logistics, manage vendor relationships, and scale systems.
• Ensure food, beverages, and coffee setups are stocked and maintained.
• Own catering coordination for lunches, dinners, and events.
• Plan and execute team events, including happy hours and offsites.
• Celebrate employee milestones and assist onboarding of new hires.
• Improve office and culture processes and be a culture champion.

Skills

Office management

People ops

Event planning

Vendor management

Communication

Organizational skills

Job description

About Resolve AI

• Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.

• Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.

• We’ve raised over $190M from top-tier investors including Lightspeed, Greylock, DST, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).

What You’ll Do

As our Workplace and People Ops Manager, you’ll be the heartbeat of Resolve. You’ll help build a world-class employee experience and ensure our office environment reflects our values of excellence, energy, and care. Working closely with the G&A team and company leadership, you’ll own everything from daily office management to high-impact cultural initiatives. Your work will shape how employees, candidates, customers, and investors experience Resolve AI.

Your responsibilities will include:

• Oversee day-to-day workplace operations, ensuring the office is a clean, organized, and energizing place to be.

• Be in the office five days a week during core hours to ensure availability when most of the team is onsite.

• Serve as the face of Resolve AI for all in-office visitors

• Partner closely with the G&A team to support logistical needs, manage vendor relationships, and implement systems that scale.

• Ensure food, beverages, and coffee setups are consistently stocked and thoughtfully maintained.

• Own catering coordination for lunches, dinners, and special events, ensuring high-quality and seamless execution.

• Plan and execute team events including happy hours, offsites, and other moments that bring us together.

• Celebrate employee milestones and achievements from birthdays and anniversaries to personal wins outside of work.

• Support onboarding efforts by helping new hires feel welcome and integrated from Day 1.

• Take initiative to improve office and culture processes, whether it’s signage, storage, or a better way to track supply restocking. You tell us what to do.

• Be a culture champion and trusted point of contact for team members, someone who listens, adapts, and makes things happen.

What We’re Looking For

• Prior experience in people ops & office management, workplace coordination, or a similar role, specifically in a fast-paced or startup environment.

• Strong organizational skills and the ability to juggle competing priorities without dropping the ball.

• High EQ and interpersonal dexterity

• Deep ownership mentality with a proactive approach to solving problems before they arise.

• Clear, polished communication across written and verbal channels.

• Comfort with ambiguity and an ability to build structure where there isn’t any.

• Excitement to join a hypergrowth startup with experienced founders, deeply technical teams, and a big mission.

Why Join Resolve AI?

• Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.

• Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.

• Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.

• Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.

• Competitive Benefits: Competitive Pay Packages with full benefits including:

  • Comprehensive Medical, Dental, and Vision Insurance

  • Monthly Housing Stipend

  • Flexible (Unlimited) Paid Time Off

  • Visa Sponsorship & Immigration Support

  • 401(k) Plan

  • Parental Leave

  • Discretionary Tech Benefit Stipend

  • Daily in-office Lunches and Dinners

We are an equal opportunity employer.All qualified applicants will receive consideration for employment without regard torace,color,religion,national origin,sex,gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.