Workplace & Operations Specialist

Faro AI Inc.; San Diego (CA); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health care plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance

Disability Insurance (Short & Long)

Paid Time Off

Hybrid Work Environment

Stock Option Plan

Wellness Center

Restaurant Tenant Discount

Job summary

Faro AI Inc. in San Diego is seeking a Workplace and Operations Specialist to keep the office running smoothly, coordinate events, and welcome new hires.

You’ll report to Head of People, build streamlined processes with AI and automation, and spend most of your week at the San Diego office with some flexibility. This role focuses on boosting employee experience, managing facilities, vendors, onboarding, and programs like All Hands and team events, while shaping how work gets done in a

Qualifications

• 3+ years of workplace or office operations experience.
• Experience owning workplace operations, events, vendors, or other operational processes from planning through execution.
• Exceptional organization and attention to detail with a track record of following through.
• A systems mindset to simplify recurring work and reduce manual tasks.
• Comfort with using AI, automation, and operational tools to improve workflows.
• Strong service orientation and interpersonal skills with employees, executives, and vendors.
• Excellent written and verbal communication and discretion with confidential information.
• Willingness to work in a fast-moving, growing company with evolving priorities.
• Able to work predominantly from Faro's San Diego office with flexibility.

Responsibilities

• Own day-to-day experience of Faro's San Diego office, keeping it organized, welcoming, safe, and well-stocked.
• Manage facilities, vendors, supplies, access, and workspace setups; keep things running smoothly.
• Plan and execute company events and employee programs from idea to execution.
• Coordinate operational logistics for external events, conferences, and trade shows.
• Own onboarding logistics for new hires from offer to first week.
• Coordinate employee transitions across People, IT, managers, and other teams.
• Turn recurring work into reliable systems by reducing friction and automating where possible.
• Collaborate across teams to solve problems and drive data-informed improvements.

Skills

Workplace operations

Event planning

Vendors management

Employee programs

Facilities coordination

Tools

Facilities management software

Job description

Faro Health aims to improve lives by helping life sciences companies design optimal clinical trials. Our AI-powered software platform optimizes and orchestrates complex clinical development by providing powerful insights about trial design and outcomes. Faro empowers researchers to design more intelligent trials, reducing development costs and reaching milestones faster with better patient experiences.

Faro is a mission-driven company seeking world-class people who share our passion for improving drug availability and patient outcomes through better clinical trial design. We pride ourselves on our vibrant, inclusive, and growth mindset oriented culture. Faro offers competitive compensation and benefits, generous vacation and parental leave, and flexible working hours.

We are a hybrid workplace where San Diego employees work from their homes as well as in our stunning main headquarters enjoying a gym with classes, outdoor lawn work area, and steeply discounted food hall.

The Role

At Faro, the Workplace and Operations Specialist makes work feel easier for everyone else. You'll keep our San Diego office running smoothly, bring the team together through events and programs, and make sure every new hire gets a thoughtful start. Reporting to the Head of People, you'll be a familiar, trusted presence for employees at every level. You'll also help shape how this work gets done. You'd rather fix a process once than repeat a task forever, and you'll use AI, automation, and other tools to simplify recurring work. The goal isn't to make the job smaller. It's to free up your time for what matters most: the details, the judgment calls, and the personal touches that make people feel taken care of. Because so much of this role happens in person, you'll spend most of your week in our San Diego office, with flexibility based on business needs.

In essence, you'll run the day-to-day work and keep improving how it gets done, using AI and automation to make every part of the workplace experience better, not just faster.

• Own the day-to-day experience of working from Faro's San Diego office, making sure the workplace is organized, welcoming, safe, well-stocked, and ready for whatever the day brings. You'll anticipate needs before they become problems and build simple systems that keep routine work running without constant attention.
• Own the relationships and operations that keep the workplace running, including facilities, property management, vendors, supplies, mail, building access, workspace setups, visitors, and workplace needs. You'll bring structure to recurring requests, stay ahead of issues, and make sure nothing gets lost between people or systems.
• Create the moments that bring Faro together, owning company events and employee programs from idea through execution, including All Hands, Lunch & Learns, off-sites, celebrations, recognition, and swag. You'll manage the details behind the scenes while continuously finding better ways to make recurring programs easier to run and better to experience.
• Coordinate the operational logistics behind Faro's external events, conferences, and trade shows, including materials, inventory, vendors, shipping, deliveries, and event preparation. You'll bring structure to the moving pieces, make sure everything is where it needs to be, and build repeatable processes that make future events easier to execute.
• Make every new hire feel expected and ready from day one, owning the operational side of onboarding from offer acceptance through the first week. You'll bring together managers, IT, People, equipment, access, schedules, workspaces, and communications into an experience that feels seamless to the person joining.
• Keep employee transitions moving cleanly behind the scenes, coordinating changes and departures across People, IT, managers, and other teams so access, equipment, documentation, communications, and other details happen when they're supposed to.
• Turn recurring work into reliable systems. Across everything you own, you'll look for friction, unnecessary steps, and manual work that can be simplified, standardized, automated, or eliminated—and build processes that are easier for everyone to use.
• Be the person people trust to figure things out. You'll take on operational problems and company-wide projects that don't always come with a playbook, working across teams to bring structure to ambiguity, connect the right people, and get things across the finish line.

Requirements, Background, and Skills:

• 3+ years of relevant experience in workplace or office operations, employee experience, People/HR operations, administrative operations, events, hospitality, or a related environment.
• Experience independently owning workplace operations, events, vendors, employee programs, or other operational processes from planning through execution.
• Exceptional organization and attention to detail, with a track record of anticipating needs, following through, and keeping moving pieces from falling through the cracks.
• A systems mindset. You naturally look for ways to make recurring work simpler, more reliable, and less manual rather than accepting "that's how we've always done it."
• Comfortable using technology, AI, automation, and operational tools to improve workflows. You don't need to be a technical expert, but you should be curious, resourceful, and excited to learn new ways of working.
• Strong service orientation and interpersonal skills; you enjoy creating thoughtful experiences and are comfortable working with employees, executives, vendors, candidates, and visitors.
• Strong written and verbal communication skills and the judgment to handle confidential employee, financial, and business information appropriately.
• Resourceful and proactive, with the ability to solve problems independently, exercise good judgment, and operate effectively when there isn't an established playbook.
• Comfortable working in a fast-moving, growing company where priorities evolve, processes aren't always fully built, and being willing to jump in is part of the job.
• Able to work predominantly from Faro's Sorrento Valley office (with flexibility)

Salary

Salary range for this position is $90,000 - $105,000

Salary listed reflects the base salary only and does not include other elements of total compensation

Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training

Equity

In addition to this position's salary (listed above), equity will be a major component of the total compensation for this position. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic)
• Short Term and Long Term Disability
• Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
• Training & Development Reimbursement
• Hybrid Work Environment
• Peer-to-peer bonus program
• Company/department outings and events
• Stock Option Plan
• San Diego Office On-Premises Amenities; Wellness Center, Restaurant Tenant Discount, Padel Nine