Workplace Operations Manager

Wing; Palo Alto (CA); On-site; USD 138,000 - 144,000; Full time

Job summary

Wing is seeking a Workplace Operations Manager in Palo Alto, CA to oversee high-functioning office environments across multiple sites. You will partner with external vendors, property management, and cross-functional teams to deliver seamless service and strategic site planning.

The role demands 5+ years in workplace operations or related fields, willingness to travel nationally up to 10%, and a proven track record in managing external suppliers and facility services.

Qualifications

• At least 5 years of professional experience in workplace operations, hospitality, corporate real estate, facilities management, or a related service-oriented field.
• Willingness to travel nationally up to 10% to oversee site operations and strategic initiatives.
• Proven track record in managing external suppliers and facility service providers.
• Superior organizational capabilities with the aptitude to balance competing demands in a high-growth, agile environment.
• Ability to cultivate robust cross-functional partnerships and collaborate across diverse teams.
• Proficiency in Google Workspace and experience navigating workplace management software or ticketing platforms.

Responsibilities

• Maintain high-functioning, secure, and hospitable office environments daily throughout designated Wing sites.
• Collaborate with external suppliers, property management, and cross-functional teams to ensure seamless service delivery.
• Support space optimization efforts, including desk reallocations, physical relocations, and strategic site planning.
• Address facility-related inquiries and tickets promptly, overseeing every stage from initial report to final resolution.
• Manage essential workplace provisions such as culinary programs, logistics, mail, and overall team amenities.
• Oversee vendor performance, maintenance schedules, and administrative workflows for facility upkeep.
• Track operational spend, supply levels, and facility records through detailed logs and procurement systems.
• Integrate with IT, Safety, and Security departments to reinforce daily operational excellence and site safety.

Skills

Workplace operations

Hospitality

Facilities management

Vendor management

Cross-functional collaboration

Google Workspace

Tools

Workplace management software

Ticketing platforms

Job description

About Wing:

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google’s parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you’re ready to do the greatest work of your life, come join us.

About the Role:

Wing is looking for a Workplace Operations Manager to join our Corporate Real Estate and Workplace team. Based onsite in Palo Alto, CA, we are seeking a motivated individual dedicated to fostering premier workplace environments that fuel our unique culture and operational R&D efforts. The successful candidate will be an adaptive problem-solver who excels in high-energy settings, cultivating deep cross-functional ties to drive excellence across vendor relations, office services, and project oversight. This position oversees several local sites and involves approximately 10% business travel.

What You’ll Do:

• Maintain high-functioning, secure, and hospitable office environments daily throughout designated Wing sites
• Collaborate with external suppliers, property management, and cross-functional teams to ensure seamless service delivery
• Support space optimization efforts, including desk reallocations, physical relocations, and strategic site planning
• Address facility-related inquiries and tickets promptly, overseeing every stage from initial report to final resolution.
• Manage essential workplace provisions such as culinary programs, logistics, mail, and overall team amenities.
• Oversee vendor performance, maintenance schedules, and administrative workflows for facility upkeep.
• Track operational spend, supply levels, and facility records through detailed logs and procurement systems.
• Integrate with IT, Safety, and Security departments to reinforce daily operational excellence and site safety.

What You’ll Need:

• Minimum 5 years of professional experience in workplace operations, hospitality, corporate real estate, facilities management, or a related service-oriented field
• Willingness and ability to travel nationally up to 10% to oversee site operations and strategic initiatives
• Proven track record in managing external suppliers and facility service providers
• Superior organizational capabilities with the aptitude to balance competing demands in a high-growth, agile environment.
• Ability to cultivate robust cross-functional partnerships and collaborate across diverse teams.
• Proficiency in Google Workspace and experience navigating workplace management software or ticketing platforms.

Physical Requirements:

• Capacity to navigate office, lab, and field operations for prolonged durations
• Aptitude for periodically lifting or transporting materials up to 25 lbs
• Capability to utilize computer workstations and corporate hardware for sustained periods
• Ability to perform site walk throughs involving reaching, bending, and stair navigation
• Availability for national travel up to 10% based on operational requirements

The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Salary Range: $138,000 USD - $144,000 USD

Wing is an equal opportunity employer and it is Wing’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.