Workplace Operations Experience Analyst

Accenture; Sacramento (CA); On-site; USD 66,309,000 - 142,039,000; Full time

Job summary

Accenture in Sacramento, CA is seeking an Workplace Operations Experience Analyst to provide hospitality and customer service to clients, visitors and employees in an onsite role.

You will greet guests, manage space reservations, support meeting and event technology, maintain facilities, and collaborate with teams while staying within business hours.

Qualifications

• 2+ years of professional experience in customer service, hospitality and AV/general office technology support.
• Experience greeting clients, visitors and employees; strong communication skills.

Responsibilities

• Answer inquiries and direct to appropriate resources.
• Greet clients, visitors and employees with professionalism.
• Provide hospitality-focused support for internal and external customers.
• Support basic office technology and AV for meetings.
• Set up and maintain meeting spaces and catering, equipment.
• Manage space reservations and occupancy efficiently.
• Prepare daily/weekly/monthly reports related to workspace quality.

Skills

Customer service

Hospitality

Audio visual support

MS Office

Tools

MS Office

Job description

Location: Sacramento, CA (Onsite; Monday - Friday)

The Workplace Operations Experience Analyst is responsible for completing a wide range of hospitality and customer service activities focusing on client, visitor and employee experience. The Operations Experience Analyst is the primary point of contact for their assigned work area, will be in the office Monday through Friday during business hours (8 a.m. – 5 p.m. PST) and will perform a wide range of workplace services which may include meeting and event support including audio visual technology, room setup, reservations support, space management and other activities as required.

Key Responsibilities:

• Answer general inquiries, assist in resolving challenges or direct them to the appropriate resource.


• Greet clients, visitors and employees.


• Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality.


• Provide first-line support for basic office technology.


• Provide meeting and event technology support prior to and during meetings.


• Assist with any Workplace position while demonstrating a willingness to help wherever needed.


• Carry out instructions for security, fire, health and safety and maintain records.


• Set up and maintain workspace/meeting rooms including catering and audio/visual equipment.


• Keep inventory, stock and maintain appearance of general use areas (e.g., copy room, coffee/kitchen area, etc.).


• Provide basic technical support for standard office equipment (e.g., copiers and printers).


• Complete multiple daily walkthroughs of work area to support customers and ensure space is prepared to standards.


• Provide support and/or execute activities related to on-site or off-site meetings and events.


• Perform administrative duties according to location processes and guidelines.


• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest.


• Respond to inquiries and anticipate needs.


• Communicate and interact effectively with teammates and other departments.


• Process space reservation requests (assign and confirm space) and ensure optimal workspace occupancy.


• Contribute to the preparation of daily, weekly, and monthly reports.


• Other duties as assigned.

Job Requirements:

• Able to stand and/or walk for extended periods of time


• Able to pull, push or lift items weighing up to 50 pounds.

Basic Qualifications:

• Minimum of 2 years of work experience in a professional environment providing customer service, hospitality and audio visual/general office technology support.

Preferred Skills

• Experience working in hospitality setting


• Experience working in a facilities setting


• Experience with MS Office (Word, Excel, PPT, Teams)

Professional Skills

• Must have Critical thinking skills.


• Problem solving skills Knowledge


• Proven ability to work independently and as a team member.


• Good communication skills (written and oral) Good organizational, multi–tasking and time management skills.


• Highly responsive, flexible and adaptable


• Proactive thinker/action


• Passionate about customer service.


• High level of professionalism. Demonstrated leadership in professional setting.


• Demonstrated teamwork and collaboration in a professional setting.


• Ability to work with highly confidential material and maintain confidentiality.


• Comfortable with technology.


• Seeks out challenges and opportunities to grow

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 09/24/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture

Role LocationHourly Salary Range

California$23.13 to $49.57

Cleveland$21.39 to $39.66

Colorado$23.13 to $42.84

District of Columbia$24.62 to $45.63

Illinois$21.39 to $42.84

Maine$19.66 to $36.49

Maryland$23.13 to $42.84

Massachusetts$23.13 to $45.63

Minnesota$23.13 to $42.84

New York$21.39 to $49.57

New Jersey$24.62 to $49.57

Virginia$21.39 to $45.63

Washington$24.62 to $45.63

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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