Technical Specialist

AXA Group; Exton (PA); Hybrid; USD 47,000 - 74,000; Full time

Job summary

AXA XL in the United States is seeking a Technical Specialist to provide underwriting support within the UW Service Center, handling submission clearance, documentation, and day-to-day operations across the underwriting lifecycle.

You will process submissions, gather data from brokers and internal teams, prepare policy documents, maintain process manuals, and support audits and training. This role emphasizes collaboration and responsible AI adoption to improve efficiency.

Qualifications

• Agility: Quickly assimilates insights from complex information across sources.
• Growth mindset with self-awareness and feedback seeking.
• Cross-functional collaboration across geographies and functions.
• Relationship management with clients, colleagues and stakeholders.
• Compliance with regulations governing (re)insurance and internal policies.
• Planning and organization with clear objectives.
• Data analysis to derive actionable insights from data.
• Internal controls awareness for audits and governance.
• SOPs: define step-by-step procedures for global/local needs.

Responsibilities

• Provide underwriting support for the UW Service Center across the full lifecycle.
• Process submissions promptly, manage internal mailbox, collaborate with teams.
• Gather and organize information from brokers, clients, reinsurers and others.
• Prepare and process policy documentation including binders and endorsements.
• Maintain quality control over Shared Services output and training materials.
• Support audits, regulatory requirements, and internal controls.
• Partner across functions to ensure timely, high-quality service delivery.
• Demonstrate AI acumen by testing and adopting approved AI solutions.

Skills

Agility

Growth Mindset

Cross Functional Collaboration

Relationship Management

Compliance & Regulation

Planning and Organization

Data Analysis

Internal Control Compliance

SOPs

Job description

Where you will work

The Technical Specialist provides critical underwriting support within the UW Service Centerunit, assisting with submission clearance, documentation, and day-to-day operations across the underwriting lifecycle. The role involves timely processing of new and renewal submissions, loss runs and credentialing requests, and the preparation of binders, endorsements, and regulatory notices. The Specialist acts as a key liaison among Underwriters, Middle Office, Shared Services, Brokers, and other internal and external partners to ensure data accuracy, compliant policy issuance, and high-quality service. The position combines technical expertise with innovation, leveraging AI and automation to streamline processes and enhance the customer experience.

What you will be doing

What will your essential responsibilities include?

• Provide underwriting support for the UW Service Center across the full underwriting lifecycle, from submission clearance to policy issuance and renewals where applicable.


• Process submissions promptly and accurately, manage the internal submission mailbox, and collaborate with Underwriting, Middle Office, and Shared Services to respond to inquiries.


• Gather, validate, and organize information from brokers, clients, reinsurers, Shared Services, IT, Claims, and Accounting to support risk analysis and issuance.


• Prepare and process policy documentation (binders, endorsements, rating/coding, regulatory notices), including urgent/rush requests.


• Maintain quality control over output from Shared Services; perform quality reviews before broker/client release.


• Maintain and update process manuals, reference documents, and training materials; provide new/refresher training to staff as needed.


• Keep electronic files accurate and well-organized to support audits, regulatory requirements, and internal controls; support renewal preparation and process improvements; participate in User Acceptance Testing where applicable.


• Act as a liaison across functions and geographies to ensure timely, high-quality service delivery; monitor account information/status, elevate issues as needed, and support reporting or metrics as directed by leadership.


• Demonstrate and continuously develop AI acumen by identifying, testing, and adopting approved AI and automation solutions that enhance underwriting support processes, improve client and broker experience, reduce manual effort, and drive operational excellence while adhering to governance, compliance, and responsible AI standards.

You will report to the Operations Manager.

What you will bring

We’re looking for someone who has these skills and capabilities

People Skills:

• Agility: Quickly assimilates insights from complex information across multiple sources; can handle ambiguity and uncertainty without losing focus on objectives.


• Growth Mindset: has awareness of strengths and development areas; reflects and proactively gives and seeks feedback from others


• Cross Functional Collaboration: Focuses on building robust, cooperative relationships both within own team and across teams, geographies and functions

Business Skills:

• Relationship Management: Builds and maintains positive connections with clients, colleagues, and stakeholders to achieve shared goals


• Compliance & Regulation: Navigates and upholds adherence to legal standards, industry regulations, and internal policies governing the (re)insurance sector.


• Planning and Organization: Sets clear objectives, plans ahead, and maintains focus to stay on track

Technical Skills:

• Standard Operating Procedures: defining step-by-step instructions and clear and concise procedures, that consider global and local requirements.


• Data Analysis: Gathers, processes, analyses, and derives actionable insights from varied or large sets of data relevant to the industry.


• Internal Control Compliance: Understands and consistently adheres to internal controls, processes and guidelines, keeping audits in mind.

Essential Position Information:

• This is a hybrid position. Currently our hybrid model consists of 3 days in office (one of those days must be a Monday or a Friday) the other two days can be worked remotely.


• Employment Type - Permanent Full time

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.


• Robust support for Flexible Working Arrangements


• Enhanced family-friendly leave benefits


• Named to the Diversity Best Practices Index


• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy.

In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

Our 2023-26 Sustainability strategy, called “Roots of resilience” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affect how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.


• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.


• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.


• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The US base salary range for this position is USD 46,800 - 73,900. Actualpay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.