Workplace Hospitality Services Concierge

Circles; San Francisco (CA); On-site; USD 80,231,000 - 83,097,000; Part time

Benefits offered by this job

401k with match

Generous PTO policy

Accrue up to 15 days during your first

Paid holidays

One paid day off per year to volunteer

Access to discount programs

Two-week paid sabbatical every five | 

Access to Employee Benefit Resource G

Job summary

Circles is seeking a Workplace Concierge for an in-office, part-time role in San Francisco. You will oversee a five-star reception, guest services and workplace operations for a leading technology client. This position requires daily in-person presence and a commitment to exceptional service.

Ideal candidates have 3+ years in hospitality or related fields, and proficiency with MS Office and desk booking systems. The role offers a Monday–Friday schedule from 10am to 3pm and competitive hourly pay.

Qualifications

• Minimum 3 years of hospitality or related experience, preferably in luxury environments.
• High school diploma or GED.
• Proficiency with Microsoft Office Suite including Outlook.
• Proficiency with general internet research.
• Experience with desk booking and workplace management systems is a plus.
• Ability to move through office and escort visitors; lift up to 15 lbs.

Responsibilities

• Provide a warm, professional welcome to employees, visitors, and vendors, setting a five-star tone.
• Manage the reception area and anticipate guest needs with personal touch.
• Personalize interactions using relevant information to create exceptional experiences.
• Keep waiting areas tidy, stocked and welcoming.
• Answer, screen and forward calls with appropriate information.
• Maintain security by following procedures and controlling access.
• Inspect common area equipment for proper operation.
• Coordinate wellness programs and employee-focused services as needed.
• Liaise with vendors to ensure high standards of amenities and services.
• Arrange, book and coordinate recreational, dining, and travel activities for employees and visitors.
• Act as an extension of the Workplace Services mission.

Skills

Hospitality experience

Customer service

Communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Desk booking systems

Job description

About Circles Culture:
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview:
Circles is seeking passionate hospitality professionals to join our world-class Workplace Concierge team. If you thrive on creating memorable, five-star experiences and have a strong background in luxury service, this role is for you. As a Workplace Concierge, you will be the face of our client, a leading technology firm, providing exceptional customer service to employees and guests. You will ensure that every interaction reflects the highest standards of hospitality, similar to those found in the finest hotels.

This is a unique opportunity to bring your expertise in hospitality into a corporate setting, where you will oversee a seamless reception and workplace experience, including guest services, office operations, and supporting workplace amenities. The role is perfect for you if you are outgoing, with a passion for delivering first-class service and exceeding expectations.

The perfect candidate has at least 3 years of hospitality or related experience. This role is expected to be in person and in the office daily, without exception.

This is a Part time role!

The salary range is $28.00 to 29.00 per hour with an attractive Monday to Friday schedule from 10am to 3pm!

Job Responsibilities:

• Provide a warm, professional welcome to all employees, visitors, and vendors, setting the tone for a five-star workplace experience.

• Manage the reception area, ensuring all guest needs are anticipated and handled with efficiency and a personal touch.

• Anticipate and address the needs of employees and visitors before they arise, leveraging the relevant information to personalize each interaction. Create exceptional experiences that go beyond standard service, leaving lasting impressions on guests and employees alike.

• Ensure reception waiting areas are tidy, well stocked and welcoming.

• Answer, screen and forward any incoming phone calls while providing the appropriate information.

• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges, etc.).

• Periodically inspects common area equipment to ensure good operating condition

• Assist with the coordination of wellness programs, community events, and other engagement activities, as needed. Support the execution of a variety of employee-focused services like fitness classes, notary services, EV charging programs, and logistics for food programs.

• Liaise with vendors to maintain high standards of workplace amenities, ensuring that services such as food and beverage, auto maintenance, and personal services (laundry, dry cleaning) are delivered to the client’s standards.

• Provides personal services to employees and visitors including but not limited to: arranging, booking and confirming recreational, dining, and/or business activities, arrangement of transportation & travel arrangements, tickets and entertainment activities, storytelling & campus tours, meal & activity reservations, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other amenity services as needed

• Act as an extension of and assist in the Workplace Services mission of making our client site the best place to work.

• Other job-related duties as assigned.

• A minimum of 3 years of hospitality or related experience, preferably in luxury hotels or high-end customer service environments.

• High school diploma or GED required.

• Proficiency in Microsoft Office Suite including Outlook, MS Word.

• Proficiency with general internet research.

• Experience with desk booking and workplace management systems is a plus.

• Ability to move through office regularly including escorting visitors, and providing building tours.

• Prolonged periods of sitting at a desk and working on a computer.

• Ability to lift and carry up to 15lbs

Competencies

• Exceptional communication and interpersonal skills, with the ability to connect with a wide range of people and provide personalized service.

• A proactive, energetic approach to managing multiple tasks in a fast-paced, dynamic environment.

• Strong organizational skills, with the ability to prioritize tasks and adapt to shifting priorities.

• Professional appearance and demeanor, with a genuine passion for hospitality and service excellence.

• Flexibility and commitment to delivering the highest standards of service, regardless of the challenge.

Why Join Us?
This is a unique opportunity to apply your hospitality expertise in an innovative, high-energy environment. As part of our Workplace Concierge team, you will help redefine what it means to provide five-star service in a corporate office, mirroring the high-end experiences found at luxury hotels.

• 401k with match

• Generous PTO policy

• Accrue up to 15 days during your first year

• Paid holidays

• One paid day off per year to volunteer

• Access to discount programs

• Two-week paid sabbatical every five years

• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities