Workplace Experience Service Coordinator

TIAA; Chicago (IL); On-site; USD 362,000 - 499,000; Full time

Job summary

TIAA’s Workplace Experience & Operations Coordinator role in Chicago focuses on serving as the primary office contact, overseeing front desk duties, events, and vendor coordination to ensure a seamless workplace experience.

The position emphasizes onboarding support, issue resolution, and proactive operations across security, facilities, IT, and executive services, with regular collaboration across teams to maintain a professional environment.

Qualifications

• 1 year of administrative, customer service, or workplace support experience
• High School Preferred

Responsibilities

• Greet visitors and direct them appropriately
• Notify personnel of visitor arrival
• Assist clients and vendors in navigating the office
• Maintain security by handling badges and visitor logs
• Support onboarding and office readiness activities with security, IT, and facilities teams
• Coordinate meetings, events, catering, and office logistics
• Manage conference room reservations and readiness
• Coordinate vendor relationships for office operations
• Provide general administrative support and documentation

Skills

Accountability

Adaptability

Administrative Support

Communication

Detail-Oriented

Employee Engagement

Executive Presence

Organizational Savviness

Prioritizes Effectively

Relationship Management

Travel Expertise

Education

High School Preferred

Job description

Workplace Experience & Operations Coordinator serves as the primary point of contact for the office while supporting broader workplace operations, client experience, and office coordination. In addition to front desk responsibilities, this role owns key components of workplace experience, including event planning, vendor coordination, and workplace issue resolution. This role contributes to a seamless and professional office environment through proactive coordination of workplace services and activities.

Key Responsibilities and Duties

• Serve visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Assist clients, vendors and other visitors in finding their way around the office.
• Helps maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Supports associate onboarding and workplace readiness activities, including coordination of access, badging, and day-one office setup in partnership with security, compliance, IT and workplace teams.
• Acts as a key point of contact for workplace-related issues, coordinating resolution with facilities, security, and service providers.
• Serves as a central coordination point for day-to-day office operations, partnering across internal teams and vendors to ensure a seamless workplace experience.
• Monitors workplace conditions and proactively escalates maintenance or service needs to support overall office operations.
• Supports the executive management team by coordinating meetings, events, off-site activities, and workplace experience needs, including oversight of catering and executive pantry services.
• Owns planning and coordination of office events and internal activities, including managing logistics, coordinating vendors, identifying external event spaces as needed, and overseeing execution.
• Serves as a primary point of contact for external vendors supporting office operations and events, ensuring services are delivered effectively and resolving or escalating issues as needed.
• Provides administrative support as needed, including documentation, coordination, and meeting support.
• Maintains a high standard of organization and appearance across reception, conference rooms, and common areas, coordinating maintenance as needed.
• Coordinates meeting and conference room reservations and readiness, including scheduling, setup, catering, cleanliness, and supply management, to support client and internal needs.

Educational Requirements

• High School Preferred

Work Experience

• No Experience Required

Career Level

2IC

Qualifications

Required

• 1 year of administrative, customer service, or workplace support experience

Preferred

• 3 years of administrative, customer service, or workplace support experience preferred

Related SkillsAccountability, Adaptability, Administrative Support, Communication, Corporate Travel Program Management, Detail-Oriented, Employee Engagement, Executive Presence, Expense Reporting/Management, Organizational Savviness, Prioritizes Effectively, Relationship Management, Travel Expertise

Anticipated Posting End Date: 2026-10-20

Base Pay Range: $26.63/hr - $36.20/hr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Nuveen is a global investment leader, managing public and private assets for clients around the world and on behalf of TIAA, our parent company and one of the world’s largest institutional investors. We invest in the growth of businesses, real estate, infrastructure and natural capital, providing clients with the reliability, access and foresight unique to our heritage. Our prevailing perspective on the future drives our ambition to innovate and adapt our business to the changing needs of investors - all to pursue lasting performance for our clients, our communities and our global economy.Visit www.nuveen.com to learn more about us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: [phone]

Email: [e-mail]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. ForApplicants of TIAA Global Capabilities, click here. For Applicants of Nuveen residing in Europe and APAC, please click here.