Workplace Experience Program Manager

Jones Lang LaSalle Incorporated; Chicago (IL); On-site; USD 81,000 - 117,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Job summary

Jones Lang LaSalle Incorporated is seeking a Workplace Experience Program Manager to strengthen our Work Dynamics team. This on-site role supports Client services, occupancy planning, and program analytics for the Capital One account, partnering with the Workplace Strategy Team to drive enterprise-wide workplace decisions.

The role requires 4 days on-site per week, up to 25% travel, and strong data analysis, presentation, and change management skills to influence senior leadership and

Qualifications

• Bachelor’s degree in Business, Real Estate, Architecture, Interior Design, or related field.
• 5–7 years of strategic-level work experience in occupancy or space planning in a corporate real estate setting.
• Strong data analytics and ability to drive insights for decision-making.
• Experience with change management and executive engagement.

Responsibilities

• Proactively manage client relationships and ensure service levels.
• Develop and implement management information reports for the contract.
• Lead process improvements and program launches; manage trainings.
• Analyze data variances and drive program improvements; support special projects.
• Ensure data integrity and support communications for internal/external teams.

Skills

Data analysis

Presentation skills

Communication

Change management

MS Office proficiency

Education

Bachelor’s degree in Business/Real Estate/Architecture/Interior Design

Tools

AutoCAD

CAFM/IWMS: FMS/Manhattan/Tririga/Archibus

Job description

Workplace Experience Program Manager### Workplace Experience Program ManagerApply: On-site: Riverwoods, IL: Chicago, IL: Full time: Posted Today: REQ546089**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Job Description****We are looking for a Workplace Experience Program Manager to strengthen our Work Dynamics team.** **About JLL**We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. We create and deliver value to our customers, owners and employees in a complex world that is constantly changing. With almost 93,000 employees and 300 offices in over 80 countries, we meet local, regional and global property needs. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on high profile projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! **Job Title:** Workplace Experience Program Manager**Account:** Capital One **Reports To:** Workplace Experience Director**Location**: Richmond, VA (on-site) **Job Summary**The Workplace Experience Program Manager supports program management across Guest Services, Art Program, Transportation, and Occupancy Planning for the Capital One account. Reporting to the Workplace Experience Director, this role partners directly with Capital One's Workplace Strategy Team to drive data-informed, enterprise-wide workplace decisions. The position combines program management support across client-facing service teams with strategic analytical support for occupancy and workplace transformation initiatives.**Key Responsibilities** **Client Relationships*** Proactively develop and manage Client relationships ensuring that expected service levels are achieved.* Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.* Deliver an exceptional quality of service to the Client, as reflected by Client feedback. **Service Delivery*** Develop and implement a suite of management information reports applicable to the contract and as agreed with the Client.* Develop and execute process improvements and program launches.* Manage team trainings and development platforms.* Develop a deep understanding of contract key performance indicators (KPIs).* Work with cross functional teams to maintain existing programs and to create new programs and process improvements as identified by client and JLL.* Analyze data and metric variances, recommend and implement change to programs and mitigation strategies aimed at improving performance results.* Participate in special projects and/or facilitate ad hoc project requests as required.* Provide communications support for internal and external account marketing and communications, including online content management.* Shape and deploy a process management mentality that is Six Sigma based and that focuses on leveraging JLL best practices for deployment on the account.* Manage the relationship with the Client’s Program SMEs and translate their business objectives into JLL’s account business plan.* Ensure data integrity of JLL internal resources and audit from time to time.* Establish and deliver key account initiatives as determined and agreed with the Account Leadership Team and Client. **Leadership*** Identify savings and improvement opportunities, or problems requiring innovative solutions.* Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.* Participation in a global, ad hoc ‘flow to work’ team which responds to emerging needs by allocating expert resources (typically with the Global Programs team).* Promote success powerfully, such that our client recognizes the value of your work. **Physical Demands and Work Environment*** Position requires 4 days a week of on-site presence at client location.* While at client sites, regular physical space audits and walkthroughs are conducted* Role requires ability to read and interpret floor plans and conduct site assessments.* Position involves collaboration with diverse teams across multiple locations and time zones.* Required at least 25% travel to assigned buildings or business units to regional sites for team and client meetings. **Required Qualifications*** Bachelor's degree in Business, Real Estate, Architecture, Interior Design, or related field* 5 to 7 years of strategic-level work experience in occupancy or space planning, including interior office planning or move/project management in a corporate real estate setting* Demonstrated critical thinking and problem-solving abilities with proven experience leveraging data and analytics to drive insights and support strategic decision-making* Experience with change management and executive engagement, with demonstrated ability to impact and influence senior leadership effectively* Strong presentation skills and excellent written and verbal communication abilities, capable of communicating complex ideas effectively to both technical and non-technical audiences* Advanced proficiency in MS Office (Excel, PowerPoint, and Word), including the ability to perform data analysis using pivot tables and complex formulas* Proficiency in AutoCAD for test fit option development and proficiency in CAFM/IWMS database systems such as FMS, Manhattan, Tririga, Archibus, or similar platforms* Self-motivated work style with proven ability to work both independently and collaboratively, demonstrating flexibility in learning and mastering new client-specific programs quickly* Willingness to embrace change and explore new methods and approaches in occupancy planning.* Ability to leverage data and analytics to drive insights and support compelling stories for strategic decision-making. **What you can expect from us**You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...Apply today at jll.com/careers.#LI-MD2 This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. **Expected compensation for this position:** 80,850.00 – 117,370.00 USD per year *Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.* **Location:**On-site –Chicago, IL, Riverwoods, IL**Job Tags:**Legal Compliance If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!**Personalized benefits that support personal well-being and growth:** JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:* 401(k) plan with matching company contributions* Comprehensive Medical, Dental & Vision Care* Paid parental leave at 100% of salary* Paid Time Off and Company Holidays* Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.**California Residents only**If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.