Workplace Experience Partner (Part-Time)

Constant Contact; Boston (MA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Hybrid work model

Job summary

Constant Contact is seeking a proactive Office/Facilities Coordinator to welcome employees and guests, maintain a well‑run Boston office, and coordinate supplies, vendors, and events. You will work closely with HR, IT, Finance, and Facilities to support a thriving workplace experience.

The role emphasizes onboarding, offboarding, and organizing meetings and celebrations while delivering high‑level customer service to internal teams and external partners.

Qualifications

• Experience in workplace experience, hospitality, office management, facilities coordination, customer service, operations, or administrative support is a plus.
• Candidates should be organized, proactive, and capable of balancing routine tasks with unexpected requests.

Responsibilities

• Serve as the first point of contact for employees, candidates, customers, vendors, and guests, ensuring a warm, professional welcome.
• Oversee day-to-day workplace operations: keep the office organized, stocked, and ready for the day.
• Coordinate vendors, office supplies, catering, mail, and logistics to support office initiatives.
• Support onboarding and offboarding, employee engagement events, and cross-functional collaboration with HR, IT, Finance, and Facilities.

Skills

Organization

Communication

Problem solving

Customer service

Hospitality

Tools

Google Workspace

Job description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non‑profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! At Constant Contact, we believe great workplaces create great experiences, and that starts the moment someone walks through our doors.

What You'll Do:

Create An Exceptional Workplace Experience

• Serve as the first point of contact for employees, candidates, customers, vendors, and guests, ensuring everyone receives a warm, professional, and memorable welcome.
• Help cultivate a positive office atmosphere where employees feel supported and connected.
• Build relationships across the organization and become a trusted resource for workplace questions and day‑to‑day needs.

Keep the Office Running Smoothly

• Oversee day-to-day workplace operations during your scheduled hours, ensuring the office is organized, clean, stocked, and ready for the day.
• Manage office supplies, kitchens, common spaces, meeting rooms, and workplace amenities.
• Coordinate mail, shipping, deliveries, and other workplace logistics.
• Respond to employee requests and workplace tickets, resolving issues directly whenever possible and partnering with the appropriate teams when needed.
• Work closely with building management to coordinate maintenance requests, repairs, and facility‑related needs.

Coordinate Vendors & Operations

• Build relationships with vendors and service providers to ensure a consistently outstanding workplace experience.
• Coordinate catering, office supplies, furniture, and workplace services.
• Process purchase orders, invoices, and other administrative requests related to workplace operations.
• Partner with internal teams including HR, IT, Finance, and Facilities to support office initiatives and projects.

Support Employees Throughout Their Journey

• Help create an exceptional onboarding experience by preparing workspaces, coordinating orientation logistics, and welcoming new team members.
• Assist with employee offboarding and workplace transitions.
• Support employee engagement activities, office celebrations, team meetings, and special events by coordinating vendors, room setups, catering, and logistics.

Who You Are:

• You genuinely enjoy helping people and creating positive experiences for others.
• You’re naturally welcoming, approachable, and thrive in a customer‑focused environment.
• You’re highly organized and able to balance routine responsibilities with unexpected requests.
• You notice the little things that make a big difference,from a stocked kitchen to a perfectly prepared meeting room.
• You take ownership, follow through, and can work independently with minimal direction.
• You’re resourceful, proactive, & enjoy solving problems.
• You’re comfortable communicating with employees at all levels of the organization, as well as external vendors and visitors.
• You’re confident juggling multiple priorities.
• You have experience using Google Workspace or similar productivity tools.
• Experience in workplace experience, hospitality, office management, facilities coordination, customer service, operations, or administrative support is a plus, but we're equally excited to meet candidates who have a passion for creating exceptional experiences and are eager to learn.

What To Expect During The Interview Process

We believe interviewing should be transparent and give you a genuine feel for both the role and our team. Here's what you can expect:

Step 1: Vervoe Assessment (Approximately 15 minutes)

You’ll complete a short, interactive assessment designed to simulate real situations you may encounter in this role. It's a great way for us to understand how you approach day‑to‑day workplace scenarios while giving you a preview of what the position is like.

Step 2: Recruiter Conversation (20-30 minutes)

Meet with a member of our Talent Acquisition team to learn more about Constant Contact, discuss your background, and explore whether this opportunity is a great fit for both of us.

Step 3: Predictive Index Assessment (Approximately 3-5 minutes)

Next, you’ll complete a brief behavioral assessment that helps us understand your natural communication and work style. There are no right or wrong answers—it's simply another tool to help us get to know you.

Step 4: Hiring Manager Interview (30 minutes)

You’ll meet with the Director of People Operations to discuss your experience, learn more about the role, and talk through how you’ll contribute to creating an outstanding workplace experience.

Step 5: Final Onsite Interview (Approximately 2 hours)

Visit our Boston office, tour the space, meet with several team members and cross‑functional partners, and get a firsthand look at the environment you'll help create every day. This is also your opportunity to ask questions, meet future colleagues, and experience our workplace culture in person.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$25—$25 USD

Why You'll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we’re always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you’re passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non‑profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well‑being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in‑person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [e-mail].

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee‑based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.