Workplace Experience Manager New York, New York, United States

Valon Mortgage, Inc.; Welcome (SC); On-site; USD 90,000 - 135,000; Full time

Job summary

Valon Mortgage, Inc. is seeking a highly organized and resourceful Executive Assistant & Workplace Experience Manager. This pivotal role involves supporting the CEO and COO while managing office operations in a fast-paced environment. The ideal candidate will foster a welcoming and efficient office culture.

Benefits

401k Plan

Comprehensive Medical, Dental & Vision Benefits

Flexible Paid Time Off

Quarterly Team Outings

Qualifications

• 3–5 years of experience as Executive Assistant or Office Manager.
• Ability to handle high-level executive priorities.
• Strong verbal and written communication skills.

Responsibilities

• Manage complex schedules for CEO and COO, including travel.
• Coordinate logistics for meetings and events.
• Run day-to-day operations of the NYC HQ.

Skills

Communication

Organizational Skills

Discretion

Proactivity

Tools

Google Suite

Job description

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

The Role

We’re hiring a highly organized, resourceful, and emotionally intelligent Executive Assistant & Workplace Experience Manager to support both our executive team (CEO and COO) and our NYC office operations. This is a dual-role for someone who thrives in high-impact environments, can handle confidential matters with discretion, and brings warmth, precision, and efficiency to every aspect of their work.

You’ll be a trusted right hand to our CEO and COO—managing fast-moving schedules, booking complex travel, and staying ahead of day-to-day needs. You’ll also own the experience of our NYC office: creating a space that’s thoughtful, functional, and energizing for our growing team.

This role requires someone who is comfortable with after-hours requests and excels in dynamic, fast-paced environments where no two days look the same.

What You’ll Do

Executive Support

• Manage complex, ever-changing calendars for the CEO and COO—including scheduling across time zones, investor meetings, internal planning, and offsites
• Coordinate logistics for travel, board meetings, and client visits
• Anticipate needs before they arise, with responsiveness to time-sensitive or off-hours requests
• Prepare agendas, notes, and follow-ups for executive priorities
• Track cross-functional initiatives to help keep leadership focused and efficient

Office & Culture Management

• Run day-to-day operations of the NYC HQ: keep supplies stocked, manage the kitchen and conference rooms, welcome guests, and liaise with vendors and building management
• Design and execute weekly and monthly team rituals—meals, happy hours, appreciation events, and cultural moments that strengthen team connection
• Deliver exceptional first-day onboarding experiences for new hires in NYC
• Partner with our Arizona-based workplace team to support remote employees and company-wide moments (gifting, recognition, etc.)
• Help plan and coordinate events in our San Francisco office as we expand our West Coast presence

What We’re Looking For

• 3–5 years of combined experience as an Executive Assistant and/or Office Manager (or similar hybrid roles)
• Proven ability to manage high-level executives and juggle competing priorities with speed and professionalism
• Strong sense of discretion and good judgment—especially with confidential or time-sensitive matters
• A natural host: thoughtful, attentive, and proactive about creating a great in-office experience
• Tasteful and budget-conscious when planning events and ordering for the office
• Self-starter who thrives in fast-paced, high-ownership environments
• Excellent communicator, both written and verbal
• A warm presence and great judgement – you know how to read a room, resolve an issue, or spot a broken printer before anyone else notices
• Tasteful, thoughtful and budget savvy

Bonus Points For

• Experience supporting C-level executives
• Prior startup experience
• Prior event planning experience
• Strong knowledge of NYC vendor landscape

Minimum Qualifications

• Strong communication skills, both verbal and written
• Knowledge of Google Suite (Docs, Sheet, Slides, etc) and Gmail
• Self-motivated while having a positive attitude

Why You’ll Love It Here

You’ll sit at the heart of Valon—shaping the daily rhythm of the company, supporting our most senior leaders, and crafting an environment people genuinely enjoy coming to.You’ll join a high-trust, low-ego team that values clarity, ownership, and thoughtful execution. And you’ll have the runway to make this role your own.

Location

Ideally onsite 5 days per week, but hybrid flexibility can be discussed.

• Base Compensation Band: $90,000-$135,000. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills.
• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

This Base Compensation pay range applies to our New York City located staff and may differ according to location.

New York Base Compensation Pay Range

$90,000 - $135,000 USD

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [e-mail] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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