Workplace Experience Manager

Apply; New York, Northern (NY, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Equity in a fast-growing company

401(k) match

Financial coaching

Parental leave

Fertility benefits

Mental health support

Wellness stipend

Learning stipend

Flexible PTO

Team outings and referral bonuses

Job summary

Handshake, a company building the AI-enabled workplace, seeks a Workplace Experience Manager to own the day-to-day operations of the NYC office and deliver thoughtful, inclusive events that foster culture and productivity.

You will coordinate with facilities, vendors, and employees, manage the food program, and oversee on-site experiences while tracking requests, maintaining records, and supporting space optimization.

Qualifications

• Bachelor’s degree and 5+ years of experience in workplace operations, office management, employee experience, or event execution.
• Proven experience planning and executing in office events and experiences as part of core responsibilities.
• Proficiency in Google Workspace and familiarity with tools such as ServiceNow, Slack, Canva, Notion, and Workday.
• Strong communication, organization, and collaboration skills with high attention to detail.
• Experience managing vendors, contracts, and budgets.
• Ability to lift up to 50 lbs as needed.
• Self starter with strong problem solving skills and a positive, can do attitude.

Responsibilities

• Own the day to day operations of the NYC office, including facilities issues, repairs, maintenance, access control, and vendor coordination.
• Lead planning and execution of in office events and experiences, including recurring programs, team gatherings, and culture moments.
• Manage the daily food and beverage program, including vendors, menus, inventory, and service quality.
• Coordinate and manage vendors across cleaning, maintenance, food service, office supplies, and event support, ensuring strong relationships and consistent quality.
• Track, triage, and resolve workplace requests and ServiceNow tickets with timely follow up and clear communication.
• Maintain accurate documentation and records for workplace operations, events, and vendor services.
• Manage seating assignments and occupancy reporting, supporting efficient space usage and hot desking processes.
• Oversee mail and package distribution, including receiving, sorting, and outbound shipping.
• Coordinate onboarding logistics, new hire welcomes, team meetings, and in office moments to ensure a positive first day and ongoing employee experience.
• Support budget tracking for workplace operations and events, including vendor invoicing and cost management.
• Continuously identify opportunities to improve the in office experience while maintaining operational consistency and safety.

Skills

Event planning

Vendor management

Communication

Organization

Budget management

Physical ability

Problem solving

Education

Bachelor’s degree

Tools

Google Workspace

ServiceNow

Slack

Canva

Notion

Workday

Job description

About Handshake

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Why join Handshake now:

• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel

• Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions

• Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders

• Build a massive, fast-growing business with billions in revenue

About Handshake AI
Human data is the core infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post-training techniques. We believe that data spend for AI training will increase by 3-5x in the next few years and continue for much longer as models take on new domains. Handshake AI supports all of the frontier AI labs, working on their most complex data at the largest scale.

About the Role

As the Workplace Experience Manager, you will own the day to day operations and in office experiences of our NYC office. You will serve as a primary point of contact for facilities, vendors, and employees, ensuring the office runs smoothly while also delivering thoughtful, inclusive events and experiences that support culture, connection, and productivity.

This role blends workplace operations, employee experience, and event execution and is ideal for someone who enjoys both operational excellence and creating welcoming, well run office moments.

• Own the day to day operations of the NYC office, including facilities issues, repairs, maintenance, access control, and vendor coordination

• Lead planning and execution of in office events and experiences, including recurring programs, team gatherings, and culture moments

• Manage the daily food and beverage program, including vendors, menus, inventory, and service quality

• Coordinate and manage vendors across cleaning, maintenance, food service, office supplies, and event support, ensuring strong relationships and consistent quality

• Track, triage, and resolve workplace requests and ServiceNow tickets with timely follow up and clear communication

• Maintain accurate documentation and records for workplace operations, events, and vendor services

• Manage seating assignments and occupancy reporting, supporting efficient space usage and hot desking processes

• Oversee mail and package distribution, including receiving, sorting, and outbound shipping

• Coordinate onboarding logistics, new hire welcomes, team meetings, and in office moments to ensure a positive first day and ongoing employee experience

• Support budget tracking for workplace operations and events, including vendor invoicing and cost management

• Continuously identify opportunities to improve the in office experience while maintaining operational consistency and safety

Desired Capabilities

• Bachelor’s degree and 5 or more years of experience in workplace operations, office management, employee experience, or event execution

• Proven experience planning and executing in office events and experiences as part of core responsibilities

• Proficiency in Google Workspace and familiarity with tools such as ServiceNow, Slack, Canva, Notion, and Workday

• Strong communication, organization, and collaboration skills with high attention to detail

• Experience managing vendors, contracts, and budgets

• Ability to lift up to 50 lbs as needed

• Self starter with strong problem solving skills and a positive, can do attitude

Perks

Handshake delivers benefits that help you feel supported and thrive at work and in life.

The below benefits are for full-time US employees.

Ownership: Equity in a fast-growing company

Financial Wellness: 401(k) match, competitive compensation, financial coaching

Family Support: Paid parental leave, fertility benefits, parental coaching

Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend

Growth: $2,000 learning stipend, ongoing development

Remote & Office: Internet, commuting, and free lunch/gym in our SF office

Time Off: Flexible PTO, 15 holidays + 2 flex days

Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.