Workplace Experience Manager

Schonfeld; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

You will collaborate with HR, Facilities, Security, and IT, manage vendors, plan events, and drive continuous improvements while maintaining high service standards and hospitality for employees and visitors.

Qualifications

• 5–8 years in office management, hospitality, or corporate operations.
• Proficiency in MS Excel and PowerPoint.
• Experience in workplace experience, front office administration or hospitality.
• Strong communication and interpersonal skills.
• Experience with seating assignments and desk moves.
• Vendor management and accountability.

Responsibilities

• Oversee office operations to maintain a productive, organized environment.
• Lead the Americas Workplace Experience team and coordinate with global counterparts.
• Support onboarding, office tours, and front desk activities.
• Manage contracts, vendors, and service providers with SLAs.
• Plan events, budgeting, and travel as needed.
• Develop standards and training guides for cross-office consistency.
• Monitor expenses, gather feedback, and drive continuous improvements.

Skills

Office management

People management

Vendor management

Space planning

Excel

PowerPoint

Navan

OfficeSpace

Budgeting

Tools

Navan

OfficeSpace

Job description

The Role
We are seeking a highly organized and efficient Regional Workplace Experience Manager to work with our Global Real Estate & Facilities team in our New York City (“NYC”) headquarter office. The candidate should have deep experience in front office administration and customer service with relation to workplace experience. We are looking for a hands‑on, strategic and resourceful problem solver with a proven track record of facilitating daily operations in a fast‑paced environment. The Workplace Experience Manager will support key stakeholders within the firm and contribute to the overall success of our team. The Manager will lead and develop a team of five Workplace Experience Associates across New York City, Jericho, Stamford, and Miami.

What you’ll do

As Workplace Manager, you will be aspiring to achieve best in class for our colleagues in the Americas. You will be taking a lead role in helping them day to day and assisting them with adjusting to the ever‑changing working environment. You will be responsible for cutting edge workplace experience technology and be a central point of contact for the various workplace initiatives happening locally and providing synergy and alignment with our global offices. You will manage both internal and external relationships from HR, Facilities, Accounting, Senior stakeholders to Building Management and Security.

• Oversee office operations to maintain a highly productive and organized work environment
• Hands‑on working with the team, working at the front desk and assisting the team with day‑to‑day services and requests
• Support new hire onboarding and host office tours
• Lead and supportthe Americas Workplace Experience team while collaborating with global counterparts
• Develop and document consistent work standards and best practices to ensure alignment with current business needs
• Develop and update training guide to standardize best practices across offices
• Experience in space planning and seating allocation, developing and executing move scenarios, and managing end‑to‑end employee relocations. Proven ability to serve as the primary point of contact, facilitating clear and effective communication across department leaders, employees, and IT teams.
• Manage contracts and vendor relationships; ensure day‑to‑day office activities run smoothly
• Manage and evaluate third‑party service providers, ensuring they meet performance and service level agreements, source alternative providers when necessary
• Liaise with the Human Capital Management Team to ensure new joiners/leavers experience a smooth transition/exit to the firm
• Event planning and management including budgeting
• Train and develop staff to be proactive, provide white‑glove hospitality services and enhance the employee and guest experience
• Focus on providing excellent customer service and continuous service improvements
• Proactively gather feedback from staff members and guests about their overall experience in the office
• Track office running expenditures and inventory, process and approve invoices, and compile reports
• Flexibility to align with business needs as they evolve
• Manage staff performance reviews
• Some travel may be required as needed to support the needs of different offices

What You’ll Bring

What you need:

• 5-8 years of office management, hospitality, and/or corporate experience
• Proficiency in MS Excel and PowerPoint
• Experience in workplace experience, front office administration or hospitality
• Enthusiastic and welcoming approach to interacting with others
• Excellent verbal and written communication skills to interact with team members, employees, and external contacts
• Experience managing employee desk experience by working with managers on seating assignments, arranging physical desk moves, and monitoring seating/space usage
• Experience with vendor management and maintaining accountability
• Strong ownership and a track record of delivering results
• The ability to carry out multiple tasks in a fast‑paced and dynamic environment with strong attention to detail
• A high level of discretion and professionalism
• Ability to problem solve and remain calm under pressure
• Ability to work independently and prioritize competing demands without compromising quality
• Experience with OfficeSpace platform
• Experience with Navan
• Experience with space planning and seating management
• Track record of improving reception and office services

Who We Are

Schonfeld is a global multi‑manager hedge fund that strives to deliver industry‑leading risk‑adjusted returns for our investors. We leverage both internal and external portfolio manager teams around the world, seeking to capitalize on inefficiencies and opportunities within the markets. We draw from decades of experience and a significant investment in proprietary technology, infrastructure and risk analytics to invest across four main strategies: Quant, Tactical, Fundamental Equity and Discretionary Macro & Fixed Income.

Our Culture

At Schonfeld, we’ll invest in you. Attracting and retaining top talent is at the heart of what we do, because we believe that exceptional outcomes begin with exceptional people. We foster a culture where talent is empowered to continually learn, innovate and pursue ambitious goals. We are teamwork‑oriented, collaborative and encourage ideas—at all levels—to be shared. As an organization committed to investing in our people, we provide learning and educational offerings and opportunities to make an impact. We encourage community through internal networks, external partnerships and service initiatives that promote inclusion and purpose beyond the firm’s walls.

The base pay for this role is expected to be between $100,000.00 and $120,000.00. The expected base pay range is based on information at the time this post was generated. This role may also be eligible for other forms of compensation such as a performance bonus and a competitive benefits package. Actual compensation for the successful candidate will be determined based on a variety of factors such as skills, qualifications, and experience.

U.S. Demographic Information (Completion is voluntary)

Individuals seeking employment at Schonfeld are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

At Schonfeld, we strive to cultivate a sense of belonging throughout all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. As a firm we are committed to creating a hiring process which is not only fair, but also welcoming and supportive. As a part of that, we want to encourage candidates to voluntarily complete the following survey which helps us keep track of how we are doing in our efforts.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions
American Indian or Alaskan Native -A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Asian-A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
Black or African American-A person having origins in any of the black racial groups of Africa.
Hispanic or Latino- A person of Cuban, Mexican, Puerto Rican, South or Central American, or
other Spanish culture or origin regardless of race.
White- A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Native Hawaiian or Other Pacific Islander- A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Two or More Races- All persons who identify with more than one of the above five races.