Workplace Experience Lead

Xero; San Mateo (CA); Hybrid; USD 109,000 - 136,000; Full time

Benefits offered by this job

Equity

Annual bonus

Healthcare

PTO

Volunteer day

Job summary

Xero's San Mateo hub is seeking a senior Workplace Lead to set the operational standard, advise on space design, and keep the office vibrant and engaging.

You will work with a global Workplace Experience team to automate workflows with AI, manage local vendors, analyze metrics, and ensure ISO 27001 health, safety, and security while driving continuous improvement across the org.

Qualifications

• Experience in workplace or facilities management autonomous in local markets.
• Experience managing vendor performance and enforcing SLAs.
• Experience using AI tools and workplace technology platforms.
• Ability to translate data into actionable leadership recommendations.
• Budget management experience with forecasts and financial framing.
• Familiarity with ISO 27001, health, safety and security standards.

Responsibilities

• Automating day-to-day admin workflows using AI tools and templates.
• Managing local vendor relationships to maintain SLAs.
• Analyzing workplace metrics to guide strategic investments.
• Ensuring ISO 27001 compliance and audit readiness.

Skills

Workplace management

Vendor management

AI tools

Data interpretation

Budget management

ISO 27001

Tools

Visitor management system

Access control system

Desk booking system

Job description

The role / impact

As the Workplace Lead in San Mateo, you are the Workplace Experience function for one of Xero's most strategic and visible hubs. In this senior, hands‑on role, you will set the operational standard, advise the San Mateo leadership team on space design and ways of working, and ensure the office is a vibrant environment worth attending.

Your impact extends beyond the local site as part of a globally distributed team transforming toward an AI‑native operating model. You will actively test AI tools, automate workflows, and leverage workplace data to turn insights into recommendations, directly shaping how workplace operations evolve across Xero's global footprint.

The team / how they connect

You will join a lean, globally distributed Workplace Experience team that collaborates closely on systems, standards, and vendor partnerships. Locally in San Mateo, you will act as the primary operational point of contact for the leadership team while partnering with the broader People Experience team to deliver moments that foster connection and culture. Together, the team shares expertise across regional and global workstreams to build consistency and continuous improvement.

The team is currently working on / Initially, you will focus on

• Automating day‑to‑day administrative workflows and workplace operations using artificial intelligence tools and templates.
• Managing key local vendor relationships across facilities management, cleaning, catering, and security to maintain service level agreements.
• Analysing workplace metrics, including occupancy, utilisation rates, and vendor cost‑per‑head, to guide strategic investment decisions.
• Managing ISO 27001 compliance and health, safety, security, and environment requirements to keep the site audit‑ready.

Where and how you can work

This role is based in our San Mateo office. We offer a hybrid working arrangement that combines the flexibility of working from home with dedicated in‑office collaboration days to build connection and community[cite: 1, 2, 7].

Here are some of the things we are looking for

• A strong background in workplace or facilities management, with a track record of operating autonomously in local markets.
• Proven experience in managing vendor performance, enforcing service level agreements, and conducting structured reviews.
• Active experience using artificial intelligence tools and workplace technology platforms, such as visitor management, access control, and desk booking systems.
• Skill in interpreting workplace data to generate actionable recommendations for leadership rather than standard reporting.
• Commercial acumen with experience managing operational budgets, tracking actuals against forecasts, and building financial cases for change.
• Familiarity with health, safety, security, and environment standards alongside information security compliance frameworks such as ISO 27001.

Compensation & Total Rewards

At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world‑class benefits.

The expected base salary range for this role in: $108,500 – $135,600 USD.

Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.

In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:

• Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance‑based cash or equity (RSUs) incentives depending on your role level, and company performance.
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.

Xero uses AI to help screen applications based on job‑related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.