Workplace Experience Coordinator (8AM-5PM; Tu-Sa)

CBRE; New York (NY); On-site; USD 58,000 - 70,000; Full time

Job summary

CBRE's Workplace Experience Coordinator in New York delivers world-class customer service to employees and guests in a designated building. You will greet visitors, manage passes, handle calls, and coordinate events and on-site services while adhering to security procedures.

The role requires strong communication and organizational skills, and proficiency with Microsoft Office. Compensation details are outlined for NY residents.

Qualifications

• High School Diploma or GED required.
• Ability to follow basic work routines and standards.
• Effective communication to exchange straightforward information.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• Serve as first point of contact for visitors, issuing passes and following security protocols.
• Answer the phone professionally and prepare presentations for groups.
• Arrange and confirm recreational, dining, and business activities.
• Coordinate janitorial or maintenance work orders and office services.
• Address inquiries or complaints with professional customer service.
• Organize on-site events, including space setup and supply delivery.
• Follow property security and emergency procedures to ensure safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain information clearly and follow manager directions; apply existing procedures to simple problems.

Skills

Communication skills

Strong organizational skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.

• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.

• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.

• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Coordinate with vendors who supply services or goods to the workplace.

• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

NY Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $58,000 annually, and the maximum salary for the Workplace Experience Coordinator position is $70,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Aff…