Workplace Experience Coordinator

CBRE; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

CBRE in Portland, Oregon seeks a Workplace Experience Coordinator to deliver a world-class service experience to employees and guests in a designated building.

You will greet visitors, issue passes, manage on-site events, coordinate mail, office supplies, vendor services, and IT issue escalation while maintaining a professional customer-service mindset and adherence to site procedures.

Qualifications

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma or GED equivalent.
• 2+ years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products, including Word, Excel and Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• As the first point of contact, you are responsible for greeting everyone entering the facility with a friendly and welcoming demeanor.
• Issue visitor and parking passes in alignment with the building’s security protocols.
• Manage janitorial or maintenance work orders as needed.
• Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of all individuals in the building.
• Organize and manage on-site events including securing event space, set up and tear down of the room, and delivery of supplies including catering.
• Coordinate and execute workplace services, including mail, office supply services, and onboarding.
• Coordinate with vendors who supply services or goods to the workplace.
• Manage incoming and outgoing mail/carrier packages, etc. in a timely manner.
• Coordinate office visits and manage building access as required.
• Coordinate and manage point of sale merchandise (POSM) including delivery, shipment, and inventory with third party agencies.
• Coordinate and manage IT related issues; escalating issues to internal IT team when necessary.
• Arrange and confirm meeting, dining, and business activities on behalf of the requestor.
• Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional customer service-driven manner.
• Communicate complicated and detailed information to the team effectively and follow specific directions as given by manager or site lead.

Skills

Communication skills

Strong organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

What You’ll Do:

• As the first point of contact, you are responsible for greeting everyone entering the facility with a friendly and welcoming demeanor.
• Issue visitor and parking passes in alignment with the building’s security protocols.
• Manage janitorial or maintenance work orders as needed.
• Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of all individuals in the building.
• Organize and manage on-site events including securing event space, set up and tear down of the room, and delivery of supplies including catering.
• Coordinate and execute workplace services, including mail, office supply services, and onboarding.
• Coordinate with vendors who supply services or goods to the workplace.
• Manage incoming and outgoing mail/carrier packages, etc. in a timely manner.
• Coordinate office visits and manage building access as required.
• Coordinate and manage point of sale merchandise (POSM) including delivery, shipment, and inventory with third party agencies.
• Coordinate and manage IT related issues; escalating issues to internal IT team when necessary.
• Arrange and confirm meeting, dining, and business activities on behalf of the requestor.
• Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional customer service-driven manner.
• Communicate complicated and detailed information to the team effectively and follow specific directions as given by manager or site lead.

This is not a comprehensive list of job requirements, additional tasks may be included.

What You’ll Need:

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma or GED equivalent.
• 2+ years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products., including Word, Excel and Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Why CBRE?

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.

Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Aff…