Workplace Experience Coordinator

Hankey Group External; Los Angeles (CA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

401K matching

Stock Ownership Program (ESOP)

Wellness program

Metro card reimbursement

Career path opportunities

Discounts on parks & attractions

AT&T discounts

Onsite yoga

Paid vacation

Paid sick days

Paid holidays

Office gym

Dell employee program

Job summary

Westlake Financial is seeking a Workplace Experience Coordinator in Los Angeles to manage daily office operations, front-desk reception, and guest hospitality while supporting executives and visitors. The role emphasizes a welcoming environment, efficient processes, and professional communication.

Ideal candidates have 1–2 years of related experience, a bachelor’s degree or equivalent, and strong MS Office skills. Spanish is a plus for guest interactions in a bilingual setting.

Qualifications

• Bachelor's degree or equivalent required.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong interpersonal skills with a professional, polished approach.
• Demonstrated ability to handle confidential information appropriately.
• Proficiency with Microsoft Office applications.
• Ability to take initiative and work independently.

Responsibilities

• Coordinate day-to-day office operations to support an organized and efficient workplace.
• Maintain a professional, organized, and welcoming reception and lobby environment.
• Coordinate visitor access, meeting room reservations, and guest logistics.
• Receive, sort, and distribute mail, packages, and deliveries.
• Coordinate with vendors and service providers to support office operations.
• Assist with purchasing, invoices, and administrative processes.
• Support workplace needs and special projects as assigned.
• Serve as the primary welcome point for visitors and guests.
• Deliver a professional, positive, and welcoming experience for employees and visitors.
• Answer, screen, and direct incoming calls professionally.
• Provide executive coordination including calendar management and meeting logistics.
• Arrange business travel and related logistics.
• Screen and prioritize communications and follow-up items.

Skills

Communication

Organization

Multitasking

Interpersonal skills

Confidential info handling

MS Office

Initiative

Independence

Reliability

Education

Bachelor's degree or equivalent

Bilingual Spanish (preferred)

Tools

Microsoft Office

Job description

Workplace Experience Coordinator
Onsite, in-office, Los Angeles, CA

About Westlake Financial

Westlake Financial is a rapidly growing FinTech organization transforming the automotive lending industry through technology, innovation, and exceptional service. As the nation's largest privately held auto finance company, we support more than 25,000 dealer partners across North America while creating opportunities for our employees to learn, grow, and make an impact.

Position Summary

The Workplace Experience Coordinator is responsible for supporting the day-to-day operations of the office while creating a welcoming and professional experience for employees, clients, vendors, and visitors. This highly visible role combines workplace operations, front office coordination, guest hospitality, and executive support to help ensure the office runs smoothly and efficiently.

Essential Duties and Responsibilities

Workplace Operations & Office Management

• Coordinate day-to-day office operations to support an organized and efficient workplace.
• Maintain a professional, organized, and welcoming reception and lobby environment.
• Coordinate visitor access, meeting room reservations, and guest logistics.
• Receive, sort, and distribute mail, packages, and deliveries.
• Coordinate with vendors and service providers as needed to support office operations.
• Assist with purchasing, invoices, and administrative processes.
• Support workplace needs and special projects as assigned.

Employee & Guest Experience

• Serve as the primary point of welcome for visitors, clients, vendors, and guests.
• Deliver a professional, positive, and welcoming experience for employees and visitors.
• Welcome guests and coordinate communication with employees regarding visitor arrivals.
• Answer, screen, and direct incoming telephone calls in a professional and courteous manner.
• Serve as a resource and point of contact for employees, visitors, and external partners.

Executive Coordination

• Provide administrative support to executive leadership.
• Manage executive calendars, including scheduling priorities and meeting coordination.
• Coordinate internal and external meetings, including meeting materials, conference rooms, and technology.
• Arrange business travel and related logistics as needed.
• Screen and prioritize incoming communications, requests, and correspondence.
• Maintain confidential executive and company information.
• Track follow-up items, deadlines, and action items.
• Serve as a liaison between executives and key stakeholders.

Qualifications

• 1-2 years of experience in workplace coordination, executive support, administrative support, reception, office coordination, or a related role preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong interpersonal skills with a professional, polished, and customer-focused approach.
• Demonstrated ability to handle confidential and sensitive information appropriately.
• Proficiency with Microsoft Office applications.
• Ability to exercise sound judgment, take initiative, and work independently.
• Reliable, punctual, adaptable, and service-oriented.

Education

• Bachelor's degree or equivalent required.
• Bilingual Spanish preferred.

What’s our Pay rate?

• $24.00-$31.25 per hour
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

BENEFITS

• Medical, Dental, and Vision benefits
• Life Insurance, Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program plus company matching
• Wellness Program, Daily Team Exercises
• Metro Tap Card and Metro-link Reimbursement
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• AT&T Wireless Discounts
• Onsite Yoga
• Annual Flu Shots
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym
• Rental Car Discounts
• Dell Member Purchase Program

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.