Workplace Experience Concierge

CBRE HV; New York (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

CBRE in New York seeks a Concierge to greet visitors, coordinate services, and deliver seamless, personalized support. As part of the Workplace Experience team, you’ll anticipate needs, manage requests, and create welcoming interactions across the building.

The role emphasizes hospitality, problem-solving, and strong Microsoft Office skills, with a focus on safety procedures and excellent customer service. You will build local recommendations and partner with teams to ensure a positive

Qualifications

• High School Diploma or GED with 5+ years of job-related experience.
• Prior shift manager or supervisory experience preferred.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with a master-level inquisitive mindset.

Responsibilities

• Be the first point of contact for all those entering the facility.
• Record and log service requests and track the statuses; provide administrative aid as needed.
• Arrange recreational, dining, and business activities on behalf of the requestor.
• Deliver world-class customer service to all individuals in the facility.
• Build and maintain a database of local business recommendations (transportation, dining, entertainment).
• Follow property-specific security and emergency procedures; notify appropriate parties.
• Acknowledge inquiries or complaints and provide solutions in a professional manner.
• Resolve complex problems and identify appropriate approaches to achieve team objectives.
• May establish new techniques to meet team objectives.

Skills

Customer service

Microsoft Office

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:As a CBRE Concierge, you will create welcoming and memorable experiences for employees, clients, guests, and visitors every day. Serving as the first point of contact within the building, you will combine hospitality, customer service, and problem‑solving skills to ensure every interaction is professional, personalized, and seamless.As part of CBRE’s Workplace Experience team, you will play a key role in fostering a positive and engaging environment by anticipating needs, coordinating services, providing local recommendations, and delivering exceptional support. This is an exciting opportunity for someone who is passionate about helping others, building relationships, and making a meaningful impact through outstanding service. What You’ll Do:

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor..
• Record and log service requests and track the statuses. Provide administrative aid to management as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.
• Deliver world‑class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location.
• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
• Follow property‑specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co‑workers, and supervisors. Provide solutions in a professional customer‑service‑driven manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

Qualifications

What You’ll Need:

• High School Diploma or GED with 5+ years of job‑related experience. Prior shift manager or supervisory experience preferred.
• In‑depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master‑level inquisitive mindset.

Why CBREWhen you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We welcome all applicants.Our Values in HiringAt CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.DisclaimersApplicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.Applicant AI Use DisclosureWe value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.About CBRE Group, Inc.CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Additional Information

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