Workplace Experience Ambassador

Jones Lang LaSalle Incorporated; Franklin (TN); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in Franklin, TN, is seeking a Workplace Experience Ambassador to deliver first-class hospitality and service at client workplaces. You will manage front desk activities, guest welcome, badging, and office orientations, ensuring spaces meet brand standards and client expectations.

You will engage with employees and vendors, resolve service issues promptly, and support events while collaborating with facilities and service teams to raise the standard of workplace

Qualifications

• High school diploma or GED with 2–3 years of demonstrated experience in hospitality management, customer service, or similar client-facing role.
• Exceptional interpersonal and communication skills with proven ability to build rapport quickly, demonstrate empathy, and create positive interactions with diverse stakeholders.

Responsibilities

• Serve as the front desk contact, warmly welcoming guests and employees and managing arrivals/departures and badging.
• Conduct floor walkthroughs to ensure spaces are stocked, clean, and brand-compliant.
• Respond to client requests within one business day, following up to ensure resolution.
• Build relationships with client employees, guests, and support teams through engagement and hospitality.
• Monitor service quality and escalate concerns to improve operational excellence.
• Coordinate events and meetings with facilities and service teams and support client engagement activities.
• Leverage AI tools and data insights to identify efficiencies and drive continuous improvement.

Skills

Hospitality management

Customer service

Interpersonal communication

MS Office

AI tools

Vendor management

Education

High school diploma or GED

Tools

None

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Experience Ambassador – JLL

What this job involves:

The Workplace Experience Ambassador serves as the face of exceptional hospitality and service delivery within our client workplaces. This dynamic role combines front desk reception, proactive client engagement, and operational coordination to create an environment where employees and guests feel welcomed, valued, and supported. As a key touchpoint in our service delivery model, you’ll bridge the gap between JLL, our service partners, and client organizations by anticipating needs, solving problems, and delivering high-touch experiences that set the standard for workplace excellence. This position offers the opportunity to shape the daily experience of hundreds of employees while developing your professional skills in a fast-paced, people-focused environment where your impact is visible and valued.

What your day-to-day will look like:

• Serve as the primary point of contact at the front desk, warmly welcoming guests and employees, managing arrivals and departures, executing the badging process, and providing office orientations with professionalism and enthusiasm.
• Spend a minimum of two hours daily engaging with employees at reception or entrance areas and conducting floor walkthroughs to ensure workspaces, conference rooms, pantries and common areas are properly stocked, clean, and maintained to brand standards.
• Proactively manage all client requests and service issues by responding within one business day, providing personal follow-up to ensure complete resolution, and partnering with service teams to deliver creative solutions that exceed expectations.
• Build and maintain meaningful relationships with client employees, guests, and support teams through authentic engagement, active listening, and consistent demonstration of exceptional hospitality and customer service.
• Conduct routine assessments and walkthroughs of soft services delivery to monitor compliance with service level agreements, performance metrics, and quality standards, escalating concerns appropriately to ensure operational excellence.
• Collaborate across facilities management and service teams to organize and operationalize client engagement events, coordinate meeting preparations, and ensure seamless execution of workplace activities without incident.
• Leverage AI tools and business intelligence to identify service delivery efficiencies, contribute to continuous improvement initiatives, and implement best practices that enhance the client experience and operational performance.

Required Qualifications:

• High school diploma or GED with minimum 2-3 years of demonstrated experience in hospitality management, customer service, or similar client‑facing role.
• Exceptional interpersonal and communication skills with proven ability to build rapport quickly, demonstrate empathy, and create positive interactions with diverse stakeholders at all organizational levels.
• Strong proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and Windows‑based applications, with ability to learn and leverage AI tools and emerging technologies for operational efficiency.
• Demonstrated ability to manage multiple priorities simultaneously while maintaining composure under pressure, exercising sound judgment, and handling confidential information with discretion.
• Proven track record of delivering intuitive, proactive service by anticipating client needs, exceeding expectations, and fostering lasting professional relationships through authentic engagement and follow‑through.

Preferred Qualifications:

• Experience working in corporate workplace environments or commercial real estate settings with understanding of facilities management operations and soft services delivery.
• Vendor management experience with ability to coordinate effectively with third‑party service providers and hold partners accountable to service level agreements and performance standards.
• Strong analytical skills to assess situations, identify trends, spot potential risks, and implement solutions that drive continuous improvement in service delivery.
• Demonstrated initiative, flexibility, and leadership qualities with enthusiasm for creating exceptional workplace experiences and ability to adapt quickly to changing priorities and client needs.
• Experience organizing and executing corporate events, employee engagement activities, or hospitality programs that enhance workplace culture and community.

Location: Franklin, TN

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 41,600.00 – 50,900.00 USD per year

Location: On-site –Franklin, TN

Personalized benefits that support personal well‑being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.