Workplace Experience Administrator

1Rivet; Charlotte (NC); On-site; USD 39,000 - 44,000; Full time

Job summary

Striden in Charlotte, NC is seeking a Workplace Experience Admin to ensure a welcoming front-of-house while supporting administrative functions, conference services, hospitality, and facilities. You will coordinate reception, guest access, and office operations for the local office.

The role includes calendar support, onboarding coordination with HR/IT/Facilities, and collaboration with executives and vendors to deliver a seamless workplace experience.

Qualifications

• 3+ years of experience in reception, administrative support, office coordination, hospitality, or a related professional office environment.
• Experience supporting executives or office leadership preferred.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Professional presence and ability to interact confidently with senior executives, clients, visitors, and vendors.

Responsibilities

• Serve as the primary front desk representative for the Charlotte office.
• Welcome and assist clients, candidates, visitors, vendors, and employees in a professional and courteous manner.
• Answer and direct incoming phone calls and inquiries.
• Manage visitor registration, guest access, badges, and building security procedures.
• Coordinate guest arrivals and ensure visitors are properly directed to their contacts or meeting locations.
• Maintain a polished, organized, and professional reception area at all times.
• Provide general administrative and clerical support to office leadership and employees.
• Assist with calendar management and scheduling support as needed.
• Assist with scheduling meetings, preparing materials, and coordinating logistics for internal and external meetings.
• Support onboarding activities, including workspace setup and coordination with HR, IT, and Facilities.
• Provide backup administrative support to Executive Assistants as needed.
• Maintain office records, contact lists, directories, and operational documentation.
• Maintain conference rooms and meeting spaces to a high standard of cleanliness, organization, and readiness.
• Coordinate meeting setups, catering deliveries, beverage service, room resets, and special meeting requests.
• Support executive meetings, client meetings, recruiting interviews, trainings, and internal events.
• Coordinate conference room schedules and meeting logistics.
• Partner with IT to assist with meeting technology, videoconferencing, presentation support, printing, and scanning needs.
• Maintain pantry areas so they remain clean, organized, stocked, and professional.
• Order, receive, stock, rotate, and replenish snacks, beverages, coffee/tea service, and related pantry supplies.
• Maintain food safety, cleanliness, appliance upkeep, refrigerator clean-outs, and overall appearance of shared food and beverage areas.
• Support breakfasts, lunches, all-hands meetings, trainings, and special events with hospitality coordination.
• Maintain company swag, promotional materials, and employee experience supplies as needed.
• Coordinate with building management on facilities requests, security matters, emergency procedures, and building communications.
• Manage badges, access needs, visitor procedures, office records, common areas, storage spaces, printers, and shared resources.
• Coordinate desk reservations, seating logistics, workstation readiness, and support for employees, visitors, guests, and new hires.
• Perform office walkthroughs to ensure common areas, conference rooms, pantry spaces, and reception are properly maintained.
• Manage incoming and outgoing mail, packages, FedEx, USPS shipments, and office deliveries.
• Sort and distribute deliveries and prepare outgoing shipments as needed.
• Track inventory, supply ordering, vendor usage, office subscriptions, vendor accounts, and operational documentation.
• Coordinate with HR, IT, Facilities, Security, building management, and external vendors to address office needs efficiently.
• Order and maintain office supplies, ensuring appropriate inventory levels to support business operations.
• Support special projects, office initiatives, service standards, vendor performance, and ad hoc workplace experience or hospitality projects.
• Provide a polished client, visitor, and employee experience through professionalism, responsiveness, discretion, and attention to detail.
• Build positive and professional relationships with employees, clients, vendors, building management, and other stakeholders.
• Research and recommend services such as restaurants, hotels, catering, and other workplace-related services.
• Anticipate employee and guest needs and proactively address issues to ensure a seamless workplace experience.
• Other tasks may be assigned as needed.

Skills

Reception

Office coordination

Hospitality

Customer service

Communication

Multitasking

MS Office

Tools

Microsoft Office Suite

Job description

Workplace Experience Admin

Location: Charlotte, NC 28202

Classification: Full-time, On-site

Pay: $30 /hr

Office Address: Charlotte, NC 28202

Striden is committed to creating a professional, welcoming, and high-quality workplace experience for employees, clients, candidates, vendors, and visitors. The Workplace Experience Admin will serve as a key point of contact for the Charlotte office, providing exceptional front-of-house service while supporting administrative functions, conference services, hospitality, facilities, and day-to-day office operations.

Summary

The Workplace Experience Admin serves as the first point of contact for employees, clients, candidates, vendors, and visitors in the Charlotte office. This role is responsible for creating a professional and welcoming front-of-house experience while providing administrative support and assisting with daily workplace operations.

The position oversees reception services, visitor management, conference room readiness, pantry and hospitality programs, office coordination, mail and deliveries, facilities requests, and general administrative tasks. The individual partners closely with Executive Assistants, Facilities, IT, HR, building management, and external vendors to ensure a seamless employee and guest experience.

Duties and Responsibilities

Reception & Visitor Services

• Serve as the primary front desk representative for the Charlotte office.
• Welcome and assist clients, candidates, visitors, vendors, and employees in a professional and courteous manner.
• Answer and direct incoming phone calls and inquiries.
• Manage visitor registration, guest access, badges, and building security procedures.
• Coordinate guest arrivals and ensure visitors are properly directed to their contacts or meeting locations.
• Maintain a polished, organized, and professional reception area at all times.

Administrative Support

• Provide general administrative and clerical support to office leadership and employees.
• Assist with calendar management and scheduling support as needed.
• Assist with scheduling meetings, preparing materials, and coordinating logistics for internal and external meetings.
• Support onboarding activities, including workspace setup and coordination with HR, IT, and Facilities.
• Provide backup administrative support to Executive Assistants as needed.
• Maintain office records, contact lists, directories, and operational documentation.

Conference Services & Meeting Support

• Maintain conference rooms and meeting spaces to a high standard of cleanliness, organization, and readiness.
• Coordinate meeting setups, catering deliveries, beverage service, room resets, and special meeting requests.
• Support executive meetings, client meetings, recruiting interviews, trainings, and internal events.
• Coordinate conference room schedules and meeting logistics.
• Partner with IT to assist with meeting technology, videoconferencing, presentation support, printing, and scanning needs.

Pantry Operations & Hospitality

• Maintain pantry areas so they remain clean, organized, stocked, and professional.
• Order, receive, stock, rotate, and replenish snacks, beverages, coffee/tea service, and related pantry supplies.
• Maintain food safety, cleanliness, appliance upkeep, refrigerator clean-outs, and overall appearance of shared food and beverage areas.
• Support breakfasts, lunches, all-hands meetings, trainings, and special events with hospitality coordination.
• Maintain company swag, promotional materials, and employee experience supplies as needed.

Office Operations & Facilities

• Coordinate with building management on facilities requests, security matters, emergency procedures, and building communications.
• Manage badges, access needs, visitor procedures, office records, common areas, storage spaces, printers, and shared resources.
• Coordinate desk reservations, seating logistics, workstation readiness, and support for employees, visitors, guests, and new hires.
• Perform office walkthroughs to ensure common areas, conference rooms, pantry spaces, and reception are properly maintained.
• Manage incoming and outgoing mail, packages, FedEx, USPS shipments, and office deliveries.
• Sort and distribute deliveries and prepare outgoing shipments as needed.
• Track inventory, supply ordering, vendor usage, office subscriptions, vendor accounts, and operational documentation.
• Coordinate with HR, IT, Facilities, Security, building management, and external vendors to address office needs efficiently.
• Order and maintain office supplies, ensuring appropriate inventory levels to support business operations.
• Support special projects, office initiatives, service standards, vendor performance, and ad hoc workplace experience or hospitality projects.

Hospitality & Client Experience

• Provide a polished client, visitor, and employee experience through professionalism, responsiveness, discretion, and attention to detail.
• Build positive and professional relationships with employees, clients, vendors, building management, and other stakeholders.
• Research and recommend services such as restaurants, hotels, catering, and other workplace-related services.
• Anticipate employee and guest needs and proactively address issues to ensure a seamless workplace experience.
• Other tasks may be assigned as needed.

Required Knowledge, Skills, And Ability

• 3+ years of experience in reception, administrative support, office coordination, hospitality, workplace services, or a related professional office environment.
• Experience supporting executives or office leadership preferred.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Professional presence and ability to interact confidently with senior executives, clients, visitors, and vendors.
• Proficiency in Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint.
• Ability to work independently while maintaining a collaborative, team-oriented approach.
• Ability to handle confidential information with discretion and professionalism.

At Striden, we believe in celebrating diversity and providing a work environment where we are always treated with dignity and respect. An environment where teamwork and employee participation promote the representation of all groups and employee perspectives is important to us. We are committed to creating such an environment because it brings out the full potential in each of us, which in turn contributes directly to our success