Workplace Ambassador

Compass Group USA; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's Flik Hospitality seeks a Workplace Ambassador to support employees in a flexible desk environment, ensuring a safe, comfortable workspace and daily floor oversight.

The Ambassador greets employees, resolves issues, coordinates with site leaders, and helps with events, onboarding, and badge access, delivering exceptional service in a fast-paced environment.

Qualifications

• Flexible and positive attitude and enjoys being part of a team.
• Inquisitive mind-set that takes pleasure in investigating issues to get them resolved quickly.
• Ability to establish positive and productive relationships with colleagues, vendors, and the firm’s employees.
• Passionate about great customer service and ensuring employees have a positive experience in the office.
• Confident to make reasonable suggestions where improvements may be achieved.
• Able to remain constructive and calm in high-pressured situations.
• Comfortable proactively starting conversations

Responsibilities

• Work as a business partner with Workplace Leads, Site Leaders/Coordinators and teammates.
• Greeting arriving employees and assisting with directions and resources.
• Be a known helpful resource to employees.
• Help promote engagement and facilitate a sense of community.
• Support functions including fire/safety and badge access.
• Monitors events and office activities to ensure satisfaction and resolve problems.
• Walk the site regularly to support employees.
• Coordinate AV maintenance and monitor meeting spaces.
• Assist new hires with campus tours and onboarding.
• Log issues and ensure effective follow-up and resolution.
• Analyze data for issue trends and work with facilities and tech teams on fixes.

Skills

Positive attitude

Team player

Customer service focus

Conflict calmness

Proactive communication

Job description

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What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Workplace Ambassador’s primary responsibility will be providing support to employees who work in a flexible (shared) desk environment. This role will ensure employees have a safe, comfortable, and functional workspace. Ambassadors will be responsible for the daily oversight of the appearance and maintenance of the floor space, achieved through face-to-face engagement, proactive communication, effective time management, and exceptional customer service. Ambassadors ensure that a seamless, consistent level of service is provided at every user touchpoint from the employees’ arrival on site to their end of day departure. The Ambassador will consistently deliver a high level of customer service in a fast-paced environment and requires the ability to stay calm and focused when working with other teams to resolve issues.

Key Responsibilities:

• Work as a business partner with your Workplace Leads, Site Leaders/Coordinators and teammates, assisting in all areas of office services/operations and ensuring tasks are accomplished in a timely manner
• Greeting arriving employees and assisting with directions, escorts and helpful resources.
• Be a known helpful resource to employees.
• Help promote engagement and facilitate a sense of community. Collaborate with Site Leader to facilitate engagement activities bringing the employee base together.
• Support additional functions including fire/life & safety and badge access.
• Monitors events and office activities to ensure satisfaction of guests and resolution of problems that arise
  Regularly walk the site throughout the day while being available to support employees.
• Monitor meeting spaces and report any inconsistency and coordinate AV maintenance if necessary.
• Provides assistance to new hires or relocators to help them navigate and become familiar with their new workspace.
• Ensure all issues are logged and reported through the appropriate system; take ownership for effective follow-up and resolution to the issue.
• Monitor & analyze data for issue trends. Work with Facilities Management and the tech teams to look for effective resolutions to prevent further occurrences of the same issue.
• Build positive and productive relationships that cultivate a high level of trust in the Ambassadors ability to get issues resolved quickly across all levels of stakeholders.
• Support all customer inquiries and issues with a tactful and confidential approach.
• Assists new hires with campus tours and orientation of building and resources.
• Visibly engage with employees to be a known presence in the workplace, recognized for having a ‘can-do’ helpful and approachable attitude.
• Provide information regarding the community including directions, attractions, shopping, dining, and nightlife.

Minimum Qualifications:

• Flexible and positive attitude and enjoys being part of a team.
• Inquisitive mind-set that takes pleasure in investigating issues to get them resolved quickly.
• Ability to establish positive and productive relationships with colleagues, building vendors, and the firms’ employees.
• Passionate about great customer service and ensuring employees have a positive experience in the office.
• Confident to make reasonable suggestions where improvements may be achieved.
• Able to remain constructive and calm in high-pressured situations.
• Comfortable proactively starting conversations

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.