Workplace Accommodations Specialist

Kennesaw State University; Kennesaw (GA); On-site; USD 62,000 - 73,000; Full time

Job summary

Kennesaw State University seeks an experienced Workplace Accommodations Specialist to lead the ADA program and coordinate the interactive process for accommodations. You will work with employees, managers, HR partners, Benefits, payroll, and legal counsel to ensure compliant, accessible work environments.

The role requires handling ADA requests, maintaining documentation, and staying current with ADA laws. Strong training and cross‑functional collaboration are essential in this position.

Qualifications

• Bachelor's degree from an accredited institution in Psychology, Counseling, Social Work, or related field.
• Three (3) years of experience administering the ADAAA employee lifecycle, ADAAA Compliance, Benefits or related experience.
• Experience interpreting federal laws and regulations governing services to people with disabilities including the ADAAA and Sections 504.
• Experience conducting interactive processes and evaluating reasonable accommodations.
• Experience with case management systems or related HR platforms is a plus.

Responsibilities

• Create ADA program SOPs, forms, communications and SLAs to ensure compliance.
• Assess ADA accommodation requests ensuring university and legal compliance.
• Facilitate interactive process meetings with employees, managers, HR partners and legal counsel.
• Advise managers on ADA compliance and reasonable accommodations best practices.
• Review medical documentation to determine appropriate accommodations.
• Maintain complete records per ADA regulations and university policies.
• Develop and deliver ADA training for employees and managers.
• Stay current on federal, state and local ADA regulations.
• Support process improvements to manage ADA administration efficiently.
• Assist with complex FMLA or other leave cases as needed.
• Cross-train with Benefits Specialists and cover vacancies.

Skills

ADA compliance

Case management

Training delivery

Interpersonal skills

Documentation

Education

Bachelor's degree in Psychology, Counseling, Social Work, or related field

Tools

Workday

PeopleSoft

ServiceNow

AbsenceSoft

Simplicity

Job description

Job Title: Workplace Accommodations Specialist

Location: Kennesaw, Georgia

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 304096

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Serves as the primary contact and subject matter expert for workplace accommodations under the Americans with Disabilities Act of 1990, As Amended (2008). Coordinates the interactive process ensuring adherence to all federal, state and local disability-related laws and regulations as well as institutional and system policies. This position partners closely with employees, managers, HR Business Partners, Benefits Specialists, payroll, vendors, and legal counsel to assist in creating a supportive and accessible work environment.

Responsibilities

KEY RESPONSIBILITIES:

• 1. Responsible for the creation of the ADA program including standard operating procedures, forms, communications, and service level agreements. Ensures all program documents and communications are timely, clear and are compliant.
• 2. Conducts thorough assessments and evaluations of ADA accommodation requests, ensuring compliance with university, USG, and legal requirements.
• 3. Serves as a subject matter expert for ADA requests and assists with the facilitation of the interactive process meetings with employees, managers, HR Business Partners and Legal Counsel.
• 4. Provides guidance to managers and departments on ADA compliance, reasonable accommodations and best practices
• 5. Reviews medical documentation and collaborates with healthcare providers or authorized representatives as necessary to determine appropriate accommodations
• 6. Maintains complete and accurate records in compliance with ADA regulations and university and USG policies, ensuring all documentation is gathered and tracked in accordance with all accommodation process steps.
• 7. Develops and facilitates training and guidance for employees and managers on ADA compliance and processes and other HR related policies
• 8. Stays current on federal, state and local regulations pertaining to ADA compliance
• 9. Actively supports process development and improvement efforts, identifying process improvements to ensure the administration of the ADA program is managed in an efficient and effective manner
• 10. Assists with complex FMLA or other leave of absence cases as needed.
• 11. Cross train with Benefits Specialists and cover vacancies as needed.

Required Qualifications

Educational Requirements

• Bachelor's degree from an accredited institution of higher education in Psychology, Counseling, Social Work, or a related field, or an equivalent combination of education and relevant HR, benefits, or leave administration experience.

Required Experience

• Three (3) years of experience administering the ADAAA employee lifecycle, ADAAA Compliance, Benefits or related experience.

Preferred Qualifications

Preferred Educational Qualifications

• Undergraduate or Advanced degree from an accredited institution of higher education

Preferred Experience

• Experience interpreting federal laws and regulations governing the provision of services to people with disabilities including the ADAAA and Sections 504 of the Rehabilitation Act.
• Experience conducting interactive processes and evaluating reasonable accommodations.
• Experience in higher education, public sector, healthcare, or government environment.
• Experience with case management systems such as Workday, PeopleSoft, ServiceNow, AbsenceSoft, Simplicity or similar platforms.

Proposed Salary

The budgeted salary range is $62,380 to $72,600. Offers are based on relevant experience. Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.

Knowledge, Skills, & Abilities

ABILITIES

• Ability to manage a caseload of ADAAA accommodation requests and coordinate the interactive process with efficiency and demonstrated best practice while delivering excellent client service to employees and managers
• Ability to handle multiple tasks or projects at one time while meeting assigned deadlines
• Ability to effectively interact with people at all levels and demonstrate excellent interpersonal written and verbal communication skills

KNOWLEDGE

• Strong understanding of applicable state and federal regulations associated with short-term disability, FMLA, ADA, and/or other state leave and disability programs

SKILLS

• Excellent initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on‑line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [e-mail].

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre‑employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf