Workmanship Quality Program Lead

Lam Research; Fremont (CA); Hybrid; USD 114,000 - 253,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits

Job summary

Lam Research is seeking a Business Operations Analyst focusing on Workmanship Quality to drive end‑to‑end operating models, RCCA implementation, and governance across the installed base. You’ll coordinate cross‑functional teams, set KPIs, and lead transition plans during system replacements.

The role emphasizes data‑driven insights, milestone tracking, and executive‑level communication to sustain predictable performance and customer confidence at scale.

Qualifications

• Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.
• Experience in field operations, quality programs, or non‑conformance management in complex/regulatory environments.
• Ability to lead cross‑functional programs across multiple organizations (GFSO, GCO, Quality, EHS, Product Support, Engineering).
• Experience managing system‑of‑record transitions, interim operating models, handoffs, and cutover planning.
• Strong governance, milestone tracking, decision management, escalation paths, and executive reporting.

Responsibilities

• Own and evolve the end‑to‑end Workmanship Quality operating model, from issue intake to governance and closure, with RCCA implementation.
• Define interim and future‑state processes to ensure continuity during system transfers and reduce ad‑hoc workarounds.
• Lead cross‑functional alignment, establish accountability and cadence, and drive governance for systemic improvements.

Skills

Cross-functional leadership

Program governance

Executive reporting

WQ processes

Data analytics

Education

Bachelor’s degree; Master’s or PhD preferred

Tools

System‑of‑record transitions

Job description

Lam Research is seeking a Business Operations Analyst focusing on Workmanship Quality to drive end‑to‑end operating models, RCCA implementation, and governance across the installed base. You’ll coordinate cross‑functional teams, set KPIs, and lead transition plans during system replacements.

The role emphasizes data‑driven insights, milestone tracking, and executive‑level communication to sustain predictable performance and customer confidence at scale.