Working Senior Operations Manager

Foxtrot-Aviation-Services-2; Wichita (KS); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Benefits

401K with company match

PTO

Cell Phone Reimbursement

Job summary

FoxTrot Aviation Services in Wichita, KS, seeks a Senior Operations Manager with strong leadership to drive reliable service, safety, and customer relations. This role balances 50% cockpit detailing work and 50% office duties, overseeing crews and schedules for aircraft at ICT and Salina SLN, with travel as needed.

You will manage manpower, ensure safety, and build a rock-solid team while expanding key accounts.

Qualifications

• Strong Leadership and Communication Skills.
• Lifting up to 50lbs, bending, and twisting.
• Working with a high level of detail 8 to 10 hours per day.
• Medically cleared to operate heavy machinery and perform all physical work.
• The candidate needs to be excellent at communication and available by a cell phone with a consistent number 24/7
• The candidate must have a valid driver's license and reliable transportation to work, due to frequent changes in the client schedule.
• Pass a basic background check.
• Passing a drug screening.

Responsibilities

• The role is responsible for reliable quality service for our customers (50% detailing work/50% office work). Leading jobs on a daily basis to successful sign off and FoxTrot standard.
• Leading Teams in CIC Removal Services including interior and exterior detailing services in an MRO Environment.
• Lead expert private aircraft detailing teams with total professionalism and discretion
• Commit to mastering paint correct, coatings, and metal polishing to industry leading standards by embracing the FoxTrot training process
• Managing of manpower over a contractor model.
• As the work is going on, ensure safety is upheld to the highest standards. Safety mindset of heat stress while wearing of hazmat suits and face respirators.
• Organizing and distribution of teams to areas of aircrafts and time management of aircrafts.
• Problem solving of personnel, customer and aircraft scheduling.
• Taking stock inventory and place orders with the logistics manager.
• Using buffing machines, carpet cleaning machines, and ladders and lifts.
• Maintain and Grow Customer Relationships through frequent communication with existing accounts and growing business by expanding existing accounts and finding new ones.
• Go up to customers personally to collect a schedule daily.
• Email and call customers about the schedule.
• Contractor Scheduling and Coordinating of labor metrics.
• Selling additional services to clients as needed with the Program Manager
• Give customers great experiences, whether its uncommonly great cleaning, or good conversation.
• Building relationships in the hangar with new individuals.
• Build a rock steady team, with strong communication and collaboration with the home office.
• Maintain positive, daily communication with the team
• Set elevation goals (development plans) for each team member with the help of leadership
• Train team members in quality work, checklist use, and safety
• Work with the back office to post ads, then interview and hire team members based on our 5 values of GRIT, Solidarity, Client Focus, Safety, and Accountability. Work with the back office to ensure timely badging and onboarding
• Complete disciplinary forms to document employees
• Advocate for raises for quality team members
• Helps other teams and drives to other locations to ensure network wide strength
• Maintains the company vehicle
• Uses Divvy to upload receipts for expenses generated through the month
• The Senior Operations Manager reports to the Regional Manager and Regional Director. The Senior Operations Manager works with the location leadership of Aviation Supervisors and leads to ensure 7 day per week coverage for FoxTrot’s Clients.

Skills

Leadership

Physical ability

Detail-oriented

Medical clearance

Communication readiness

Driver's license

Job description

Description

FoxTrot Aviation Services is seeking a consistently hard-working Senior Operations Manager who is committed to reliable quality service, customer relationships, and building a rock steady team. Based at the Wichita Dwight. D Eisenhower National Airport (ICT) with travel responsibilities to the Salina Regional Airport (SLN)

1-3 years management or supervisory experience preferred, be willing to perform very physical work, and have open schedule availability, to meet customer and aircrafts availability and services.

Key Responsibilities:

1) The role is responsible for reliable quality service for our customers (50% detailing work/50% office work). This means leading jobs on a daily basis to successful sign off and FoxTrot standard.

• Leading Teams in CIC Removal Services including interior and exterior detailing services in an MRO Environment.
• Lead expert private aircraft detailing teams with total professionalism and discretion
• Commit to mastering paint correct, coatings, and metal polishing to industry leading standards by embracing the FoxTrot training process
• Managing of manpower over a contractor model.
• As the work is going on, ensure safety is upheld to the highest standards. Safety mindset of heat stress while wearing of hazmat suits and face respirators.
• Organizing and distribution of teams to areas of aircrafts and time management of aircrafts.
• Problem solving of personnel, customer and aircraft scheduling.
• Taking stock inventory and place orders with the logistics manager.
• Using buffing machines, carpet cleaning machines, and ladders and lifts.

Success metric is 100% checklist compliance and no quality complaints

2) Maintain and Grow Customer Relationships through frequent communication with existing accounts and growing business by expanding existing accounts and finding new ones. This will involve setting and changing the schedule on a daily basis to meet customer needs.

• Go up to customers personally to collect a schedule daily.
• Email and call customers about the schedule.
• Contractor Scheduling and Coordinating of labor metrics.
• Selling additional services to clients as needed with the Program Manager
• Give customers great experiences, whether its uncommonly great cleaning, or good conversation.
• Building relationships in the hangar with new individuals.

Success metric is hitting revenue goals and receiving customer compliments through our feedback system

3) Build a rock steady team, with strong communication and collaboration with the home office.

• Maintain positive, daily communication with the team
• Set elevation goals (development plans) for each team member with the help of leadership
• Train team members in quality work, checklist use, and safety
• Work with the back office to post ads, then interview and hire team members based on our 5 values of GRIT, Solidarity, Client Focus, Safety, and Accountability. Work with the back office to ensure timely badging and onboarding
• Complete disciplinary forms to document employees
• Advocate for raises for quality team members
• Helps other teams and drives to other locations to ensure network wide strength
• Maintains the company vehicle
• Uses Divvy to upload receipts for expenses generated through the month

Success metric is less than 35% annual full time turnover at the location

The Senior Operations Manager reports to the Regional Manager and Regional Director. The Senior Operations Manager works with the location leadership of Aviation Supervisors and leads to ensure 7 day per week coverage for FoxTrot’s Clients.

Requirements

Skills

• 1) Strong Leadership and Communication Skills.
• 2)Lifting up to 50lbs, bending, and twisting
• 3)Working with a high level of detail 8 to 10 hours per day
• 4) Medically cleared to operate heavy machinery and perform all physical work
• 5) The candidate needs to be excellent at communication and available by a cell phone with a consistent number 24/7
• 6) The candidate must have a valid driver's license and reliable transportation to work, due to frequent changes in the client schedule

Due to airport badging requirements, the candidate must also be:

• 6) Pass a basic background check
• 7) Passing a drug screening

Compensation

Non-Exempt

Medical/Dental/Vision/Life Benefits available after a 60 day probation

401K with company match available after 6 months of employment.

PTO

Job Type: Full-time

Cell Phone Reimbursement

Pay: $75,000 Per Yearly Salary

The Culture

FoxTrot is not a typical service company. We are a highly aggressive, tight knit, caring group of action oriented individuals.

We are growing at 70%+ per year due to our excellent reputation and high standards. This job may not be right for someone with extensive outside commitments or side hustles. We need your full focus.

We are fearless; our team is relentlessly building new, and robust systems. It is up to you to provide feedback on these systems. Don’t accept average, expect excellence from your leadership team.

The Rewards