Working Lead Installer/Tech

A1 Professional Talent Services; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Working Lead Installer/Tech, where you will play a vital role in overseeing daily operations and ensuring exceptional customer service. This position offers the opportunity to lead by example, develop strategies to enhance sales, and maintain a safe and efficient work environment. With a focus on teamwork and effective communication, you will ensure that customer needs are met and foster a positive atmosphere. If you are a motivated individual with a passion for leadership and operational excellence, this is the perfect opportunity for you to make a significant impact in a thriving install shop.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Customer-minded team player with effective communication skills.
• Must obtain certification for operating heavy machinery.

Responsibilities

• Schedule and assign employees, ensuring operational requirements are met.
• Recruit, train, and maintain install shop staff for optimal performance.
• Ensure high standards of quality, customer service, and safety.

Skills

Customer Service

Communication Skills

Teamwork

Organizational Skills

Computer Skills (Excel, Word)

Interpersonal Skills

Mathematical Skills

Problem-Solving

Leadership

Multitasking

Education

High School Diploma or GED

Associate Degree or Technical School

Tools

Forklifts

NCR Systems

Job description

About the job Working Lead Installer/Tech

WORKING LEAD INSTALLER/TECH - $28-35 /Hr

Hours: 8:00a - 5:00pm (Monday - Friday)

The Install shop Lead is a working lead position that participates in installs as well as plans and directs the day-to-day operations of the install shop. Develop strategies to improve customer service, drive install shop sales, increase profitability, create install shop policies and marketing programs that will increase sales and grow the existing customer base. Maintain high install shop standards and conditions and foster a positive environment.

Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

ESSENTIAL DUTIES

1. Complete install shop operational requirements by scheduling and assigning employees; following up on work results.
2. Maintain install shop staff by working with H.R. to recruit, select, orient and train employees.
3. Maintain install shop staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results and communicating with H.R.
4. Secure merchandise by implementing security systems and measures.
5. Safety: Protect employees and customers by providing a safe and clean install shop environment.
6. Maintain the stability and reputation of the install shop by complying with legal requirements.
7. Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures.
8. Contribute to team effort by accomplishing related results as needed.
9. Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.
10. Work with H.R. to address staffing issues such as interviewing potential staff, conducting performance reviews, as well as providing or organizing training and development.
11. Ensure standards for quality, customer service and health and safety are met.
12. Update colleagues on business performance, new initiatives and other pertinent issues.
13. Comply with all safety policies, practices and procedures.
14. Participate in proactive team efforts to achieve departmental and company goals.
15. Provide leadership to others through example and sharing of knowledge/skill.
16. All other duties as assigned.
17. Must be able to lift 10 -50lbs.
18. Able to work some overtime or weekends as needed.

MINIMUM REQUIREMENTS

1. High school diploma or GED is required. Associate degree or two years of technical school and/or 6 months previous experience preferred.
2. Must obtain proper certification to operate forklifts or other heavy machinery in the warehouse.
3. Customer-minded team player with effective communication skills.
4. Ability to work independently in a deadline-oriented environment.
5. Ability to work with team and customer towards issue resolution.
6. Computer skills (preferably Excel, Word and NCR) and organizational abilities.
7. Strong interpersonal skills.
8. Intermediate English language reading, comprehension and communication skills are required.
9. Communication, interpersonal and organizational skills are required.
10. Basic mathematical skills: Ability to add and subtract, two-digit numbers and to multiply and divide with 10s and 100s using units of American weight measurement.
11. The ability to multitask.
12. Reading, reading comprehension and business writing skills are required.
13. Fluency in the English language is required.
14. The ability to comprehend and perform to expectations related to applicable job description, work instructions, procedures, objectives and personnel policies is required.