workfront program manager

Starbucks Coffee Company; Seattle (WA); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

Tuition coverage (Starbucks College &A

Paid vacation and holidays

Job summary

Starbucks Corp. is seeking a seasoned Workfront Program Manager to lead the strategy, operating model and roadmap for the Adobe Workfront platform within Integrated Marketing Operations.

You will translate offline processes into scalable digital workflows, drive adoption, and ensure reporting and data quality across the marketing organization. In this role, you will own the roadmap, lead cross-functional reviews, and partner with Workfront admins, Marketing Technology, and IT to deliver value

Qualifications

• 8+ years of program management experience in marketing/ops or agency settings.
• Deep knowledge of Adobe Workfront functionality and configurations.
• Ability to drive onboarding, adoption and change management across diverse users.

Responsibilities

• Lead adoption of Workfront across brand teams with scalable workflows.
• Create and maintain reporting and dashboards for status, capacity and performance.
• Own the Workfront roadmap and communicate priorities to stakeholders.
• Collaborate with IT, Marketing Tech and admins to maintain clean configurations.

Skills

Program management

Adobe Workfront knowledge

Stakeholder engagement

Change management

Data governance

Reporting skills

Tools

Adobe Workfront

Job description

Now Brewing – Workfront Program Manager! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The Workfront Program Manager will lead the business strategy, operating model and roadmap for Adobe Workfront, translating offline processes into scalable digital workflows, driving adoption and ensuring reliable reporting and data quality. This role sits within Integrated Marketing Operations (PMO) and partners closely with Starbucks Marketing and Brand teams, Workfront System Admins, Marketing Technology, IT and cross-functional business stakeholders to improve how work is planned, executed and measured in Workfront.

As a Workfront Program Manager, you will…

Adoption & Change Management

• Drive adoption of Workfront across brand teams by simplifying the user experience, clarifying expected ways of working, supporting onboarding and expanding the platform to meet evolving business needs.
• Design scalable processes and workflow architecture for teams across the brand and marketing organizations, translating offline processes into clear, sustainable Workfront workflows.
• Partner with Integrated Marketing Operations and functional leads to embed Workfront into day‑to‑day ways of working.

Reporting & Insights

• Create reporting that gives teams and leaders consistent visibility into work status, milestones, capacity and operational performance.
• Establish and reinforce data quality and governance standards across workflows.
• Partner with system administrators to maintain clean, scalable configurations.
• Translate stakeholder needs into standardized, reusable reporting solutions.

Workfront Team Process

• Own and maintain the Adobe Workfront roadmap aligned to business priorities and evolving operational needs.
• Lead recurring roadmap reviews with the core Workfront team; keeping key stakeholders and technology partners informed of priorities, decisions, dependencies and progress.
• Drive taxonomy updates to keep pace with org and process changes.
• Own the Workfront communication strategy, including clear, timely updates on roadmap priorities, platform changes, releases and expected ways of working.

We’d love to hear from people with:

• 8+ years of program management, product management of Adobe Workfront instance supporting marketing, marketing operations or agency environments.
• Deep knowledge of Adobe Workfront functionality, including workflow configuration, reporting, data governance and platform administration concepts.
• Ability to lead through ambiguity, manage competing priorities and deadlines and deliver incremental value across concurrent initiatives and support needs in an agile environment.
• Demonstrated ability to lead onboarding, training, adoption and change-management efforts for users with varied levels of technical proficiency.
• Customer-focused problem-solving skills and sound judgment in balancing urgent support needs with strategic platform improvements.
• Strong communication and facilitation skills with the ability to translate complex workflows for stakeholders of all levels.
• Experience developing and managing a platform roadmap, facilitating prioritization decisions and reporting progress to business and technology stakeholders.
• Demonstrated ability to assess complex business processes, design scalable workflow architecture and lead continuous process improvement.

Preferred Certifications

• Adobe Certified - Adobe Workfront Project Manager
• Adobe Certified – Workfront Developer (Core)

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're onsite four days a week.

Join us and inspire with every cup.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.