Workforce Strategy and Resource Manager - Aviation

GRUPO EULEN USA; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Grupo Eulen USA is seeking a Senior Workforce Strategy & Resource Optimization Manager to lead planning, budgeting, and analytics across airport ground handling operations. You will develop scalable workforce models, forecast demand, and drive productivity improvements to support profitable growth.

The role requires experience in manpower modeling, airline KPIs, and vendor oversight, with strong leadership and executive communication skills.

Qualifications

• Experience building manpower models from flight schedules.
• Experience with airline KPIs and SLAs.
• Experience supporting airport operations preferred.
• Strong skills in data interpretation and presenting insights to executives.
• Excellent communication and presentation skills for senior stakeholders.

Responsibilities

• Develop multi-year workforce strategies aligned with growth and seasonality.
• Own labor budgets, forecast costs, and ensure profitability while meeting SLAs.
• Oversee third-party staffing vendors and monitor contract performance.
• Drive automation and BI tools to enable predictive scheduling.
• Deliver actionable insights and executive-level workforce reporting.

Skills

Manpower planning

Data interpretation

Leadership

Communication

Cross-functional collaboration

Tools

Power BI

Avtech

Job description

About the role

The Senior Workforce Strategy & Resource Optimization Manager is responsible for leading workforce planning, labor optimization, and operational analytics across airport ground handling operations, including Cabin Services, Ramp Operations, Passenger Services, Baggage Services, and other below-the-wing functions. This role develops scalable workforce models, staffing forecasts, and productivity strategies that improve operational efficiency, control labor costs, and support profitable growth.

What You’ll Do

• Strategic Workforce Planning: Develop multi-year workforce strategies aligned with company growth, seasonal demand, and industry trends.
• Budget & Financial Oversight: Own labor budgets, forecast costs, and ensure profitability while meeting service level agreements.
• Vendor & Contract Management: Oversee third-party staffing vendors, negotiate contracts, and monitor compliance with SLAs.
• Technology & Automation Leadership: Drive automation initiatives in planning tools and BI dashboards; implement predictive analytics for scheduling.
• Performance Monitoring: Validate operational hours against planned schedules, identify discrepancies, and implement corrective actions.
• Data Analysis & Reporting: Deliver actionable insights and executive-level reports on workforce trends, capacity, and productivity.
• Proposal & Tender Support: Contribute to competitive bids, standardize pricing methodologies, and forecast staffing for new business opportunities.
• Continuous Improvement: Monitor productivity tools (Avtech, Power BI, etc.), assess performance against objectives, and recommend improvements.

What We Are Looking For

• Experience building manpower models from flight schedules
• Experience with airline KPIs and SLAs
• Experience supporting airport operations preferred
• Power BI dashboard development
• Strong knowledge of workforce planning and ground handling operations.
• Experience in contract management, operational forecasting, and vendor oversight.
• Proven ability to interpret complex data and provide actionable insights.
• Excellent communication and presentation skills for senior stakeholders
• Collaborative mindset with experience in cross-functional projects.
• Significant leadership experience in a strategic role within a large organization.

Why you’ll enjoy joining our team

Besides the great compensation package and culture that thrives on innovation, sustainability, and continuous improvement, the opportunity to collaborate with a team of professionals dedicated to making a positive impact in various industries is something we hope you find motivating. Eulen’s global presence and commitment to growth also provide opportunities for personal and professional development, which is important to me as I seek to contribute to and grow within a dynamic organization.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law.