WORKFORCE SPECIALIST

Arizona State Government; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-term disability

ASRS retirement

Job summary

The Department of Economic Security (DES) – Division of Employment and Rehabilitation Services (DERS) in Phoenix seeks a Workforce Specialist to deliver employment services, assess barriers, and help job seekers connect with Arizona employers. The role emphasizes outreach, client interaction, and collaboration with local partners.

Ideal candidates will have public service experience, strong communication skills, and proficiency with MS Office and video conferencing tools.

Qualifications

• High school diploma or equivalent.
• Two years public contact or customer service work experience.
• Experience with veterans, refugees, and/or farmworkers; service-connected disabled veteran preferred.
• Spanish/English proficiency preferred.

Responsibilities

• Perform outreach and case management to assess skills, barriers and career interests; develop employment plans.
• Register and refer job seekers; maintain accurate records for reporting requirements.
• Provide customer service and build relationships with job seekers, partners and the business community.

Skills

Public service

Communication skills

MS Office & Google Apps

Interviewing techniques

Education

High school diploma or equivalent

Tools

Google Meets

Zoom

Database systems

Microsoft Office

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

WORKFORCE SPECIALIST

Job Location:

Division of Employment of Rehabilitation Services (DERS)
Workforce Solutions Administration (WSA)
4635 South Central Avenue, Phoenix, Arizona 85040

Posting Details:

Salary: $20.0449/ hourly ($41,693.39 annually)

Grade: 18

Closing Date: Open until sufficient resumes are received

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team! The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence. DES is seeking an experienced and highly motivated individual to join our team as a Workforce Specialist with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment-related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to: get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and will include client-facing, virtual/digital or telephonic means. Services provided may be for one or more programs within the Administration and may focus on specialized populations depending on assignment. This position will be required to utilize a business methodology that drives continuous improvement.

Job Duties:

• Perform outreach and case management functions such as: assessing skills, abilities, work history, employment barriers and career interests, retention follow up; developing employment plans; determine eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve certifications.
• Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
• Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; resolution of customer issues and complaints; and utilization of veteran priority of service (VPOS) for veteran clients (as applicable).

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Labor Market Information and In-demand Industries and Occupations.
• Interviewing techniques, assessment tools and strategies and transferable skills.
• Social, cultural, and economic conditions that impact the populations and area(s) served.

Skill in:

• Customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
• Written and verbal communication, including public speaking, presentation, and interviewing.
• Adapting to changing circumstances, staff and client’s needs, and work with interruptions.
• Proficiency Microsoft Office, Google, data base systems, and computers, and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other video conferencing technologies to interview participants, elicit information, assess skills, knowledge, ability, work history and interest while maintaining client confidentiality.

Ability to:

• Learn & apply applicable federal and state laws, regulations, and procedures, to include Department of Labor, Department of Economic Security, and Department of Administration rules, policies, and procedures.
• Plan and organize work in accordance with Division priorities and time management methodology.
• Work effectively independently and as a member of diverse teams.
• Work with clients of diverse backgrounds.

Selective Preference(s):

• High school diploma or equivalent.
• Two (2) years public contact or customer service work experience, employment counseling or recruitment.
• Experience working with farmworkers, refugees, and veterans; service-connected disabled veteran with other than a dishonorable discharge.
• Preferred Spanish/English proficiency.

Pre-Employment Requirements:

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Xavier Martinez at [phone] or email [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [phone] or email [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.