Workforce Services Representative II

SETA; Florida; On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account (FSA)

Paid Holidays

Job summary

First Coast Workforce Development Consortium (FCWDC) seeks a Workforce Services Representative II in Saint Augustine, FL. The role provides interviewing, assessment, referral, and job-matching services to diverse customers, developing career pathways and IRPs to guide students toward employment.

Responsibilities include evaluating eligibility for WIOA ITA, documenting results, communicating with employers, and assisting in resume and interview coaching.

Qualifications

• Bachelor’s degree preferred with two years of experience in career development or related field.
• Proficient with Microsoft Word, Excel, Outlook and related applications.
• Ability to maintain confidentiality and communicate effectively.

Responsibilities

• Assess and evaluate jobseekers to identify employment goals and create a career pathway.
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Skills

Customer service

Interviewing

Case management

Office software

Communication

Education

Bachelor’s degree preferred

Two years experience in career development

Professional substitute accepted

Tools

Florida Work Registration database

Job description

Workforce Services Representative II# Workforce Services Representative IIHot JobSaint Augustine, FL 32084Start Date 10/15/2026End Date 10/23/2026## OverviewSalary Range$38,740.00 Salary/yearPosition TypeFull TimeJob ShiftDayEducation Level4 Year DegreeTravel PercentageNone## Description**Condition of Employment**As a condition of pre-employment eligibility, a Level 1 security background screening is required, which consists of a check of the State of Florida law enforcement records.**General Description**The position involves providing interviewing, assessment, referral, and job-matching services to diverse customers. The position evaluates customer skills to identify and recommend appropriate vocational objectives. This role requires interaction with the general public and is designated as a position of special trust. Key responsibilities include the following:**ESSENTIAL DUTIES AND RESPONSIBILITIES:**1. Responsible for assessing and evaluating jobseekers to identify employment goals creating a career pathway to include achievement objectives and an appropriate combination of services and referrals to partners and community resources.2. Proctors’ formal assessments to evaluate a jobseeker's interest, aptitude, and ability in various areas necessary for the determination of eligibility for the WIOA ITA and/or upon employer's request; interprets and documents results in Florida's Work Registration database per policy.3. Conducts follow-up activities throughout training and post-employment per policy, maintains and records all services provided in Florida's Work Registration database and the authorized automated assistance app.4. Determines and calculates customer eligibility for WIOA ITA.5. Creates, maintains and updates hard copy customer case files as well as database files in accordance with audit standards.6. Reports non-compliance of programs which may lead to termination of benefits.7. Develops and implements an Individual Responsibility Plan (IRP) to guide students toward degree/certification completion and sustainable employment, which leads to self-sufficiency. Enters customer accountable activity information into State system.8. Creates support services authorization requests to authorize payment for Individual Training Accounts (ITA).9. Conducts one-on-one interviews with WIOA ITA applicants to identify suitability and eligibility for program funding; gathers, organizes, and submits documentation to Program Manager for approval.10. Responds to emails and voicemails throughout the day to identify and prioritize customer needs; responds appropriately in a timely manner.11. E-mails and faxes applications and resumes to employers and/or programs upon jobseeker consent.12. Assists in preparing customers for entry into employment by providing employment opportunity information, resume critique, resume writing and interviewing skills coaching, training opportunities and career planning guidance.13. Performs front desk activities: proactively greets customers, obtains identification and accurately categorizes the jobseeker in the regional customer tracking systems, provides an orientation on the One Stop System, and documents any additional jobseeker services provided in Florida's Work Registration database.14. Provides information on the WIOA Individual Training Account (ITA) to prospective students; attends orientations upon request at local training vendors to explain the application process.15. Informs customers of job requirements, customer and employer’s rights and responsibilities, and conducts follow-up activities per policy.16. Reviews Work Registration for completeness and evaluates work history, education, and job skills as they relate to an individual being job ready.17. Assists customers with job search: internet usage, completing online applications, uploading resumes and providing quality job referrals.18. Supports jobseekers identified with barriers to employment (Ex-Offenders, MSFW, Youth, Disability) by providing knowledge and expertise along with follow-up activities resulting in suitable employment.19. Creates opportunities for individuals at all skill and experience levels by providing customers labor market information skill development tools and job matching services.20. Assists customers with navigating the online application processes for various assistance programs.21. Refers and administers basic skills, aptitude and vocational interest tests. Interprets and communicates results.**ADDITIONAL DUTIES AND RESPONSBILITIES:**1. Provides mentoring to new hire staff members.2. Participates in partner activities as necessary.3. Performs other duties and responsibilities as assigned.**Qualifications and Education Requirements:****MINIMUM QUALIFICATIONS:****KNOWLEDGE SKILLS AND ABILITIES:**1. Ability to work independently by planning, organizing, and coordinating work assignments.2. Case Management experience: ability to engage and maintain positive customer relationships.3. Ability to work effectively in a team environment; maintains a professional working relationship with management, co-workers, and general public.4. Proficient in the application of Microsoft Word, Excel, Outlook, and other applications.5. Ability to maintain strict confidentiality when exposed to sensitive information/issues.6. Ability to communicate effectively, both verbally and in writing and ability to listen effectively.7. Ability to manage email and telephone activity efficiently and courteously.8. Ability to assess a job seeker and create a career pathway by research, program knowledge and critical thinking.**EDUCATION/EXPERIENCE:**Bachelor’s degree from an accredited college or university preferred. Two (2) years of experience in career development or related field required. Professional or nonprofessional experience may substitute on a year-for-year basis for the preferred college education.**OTHER JOB-RELATED REQUIREMENTS:**1. Florida Workforce Professional Tier 1 mandatory within one-year (12) months of date of hire.2. Participates in 15 hours of continuing education annual to maintain Workforce Professional Certification.3. Compliance with the Health Insurance Portability and Accountability Act (HIPPA).4. Compliance with workplace safety to prevent on-the-job injuries by adhering to First Cost Workforce Development policy.5. Local travel may be required and must provide own transportation.**WORK ENVIRONMENT/PHYSICAL DEMANDS:**1. Workingindoors and occasional vehicular travel encountered.2. Prolonged period of sitting at a desk and working on a computer.3. Must be able to lift 15 pounds at times.**BENEFITS:**Medical, Dental, Vision, Life Insurance (1 x annual base at no cost), Supplemental Life Insurance, Flexible Spending Account (FSA), Tricare Supplemental (Veterans only), AFLAC Supplemental, Florida Retirement System (Pension/Investment), State of Florida Deferred Compensation Plan, Employee Assistance Program, Tuition Reimbursement, Pet Insurance, Avis/Budget Discounted Rental Vehicles, Annual Leave, Sick Leave, Sick Leave Bank, two Personal Days, nine paid Holidays, Alternative/Flexible Work Schedules**Equal Employment Opportunity (EEO) Employer:**It is the policy of First Coast Workforce Development Consortium (FCWDC) to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status, in accordance with applicable federal, state and local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FCWDC makes hiring decisions based solely on qualifications, merit, and business needs at the time.*Reasonable accommodation may be made to enable qualified persons with disabilities to perform the essential functions of this position.*