Workforce Planning & Optimization Lead

Humana Inc; Concord (NH); Remote; USD 104,000 - 143,000; Full time

Job summary

A healthcare company is seeking an Operations Research & Workforce Analytics Specialist to enhance staffing decisions using advanced analytics. The role requires collaboration with cross-functional teams and expertise in data analysis tools like Python and R. Applicants should have a strong background in workforce analytics and experience in healthcare staffing optimization, ensuring effective workforce planning and management for a large home health agency.

Benefits

Competitive salary

401(k) retirement savings plan

Paid time off

Health benefits

Qualifications

• 6 or more years of experience in workforce analytics, operations research, or healthcare staffing optimization.
• Strong understanding of optimization algorithms, statistical modeling, and simulation techniques.

Responsibilities

• Collaborate with HR, operations, clinical, and data teams to understand staffing requirements.
• Analyze large datasets to identify trends in workforce deployment.
• Present findings and recommendations to senior leadership.

Skills

Data analysis

Operations research

Statistical modeling

Optimization algorithms

Communication skills

Education

Bachelor's or Master’s degree in Operations Research, Data Science, Statistics, Industrial Engineering, or a related field

Tools

Python

R

MATLAB

Job description

Become a part of our caring community and help us put health first

CenterWell Home Health is seeking a highly skilled Operations Research & Workforce Analytics Specialist to join our Data Driven Transformation team. This role focuses on applying advanced analytics and optimization techniques to improve staffing decisions across branch-level operations at a large home health agency. The ideal candidate will use data science and operations research methodologies to recommend clinical staffing needs by skill type, pay type, and time type—ensuring efficient, and scalable workforce planning.

Home Health Workforce Planning Lead

will be responsible for:

• Collaborate with HR, operations, clinical, and data teams to understand staffing requirements and operational constraints across branches.
• Apply operations research techniques to model and optimize staffing needs by skill type (e.g., RN, PT, HHA), pay type (e.g., hourly, salaried), and time type (e.g., full‑time, part‑time, per diem).
• Analyze large datasets to identify trends, gaps, and opportunities in workforce deployment and productivity.
• Develop and implement statistical models and optimization algorithms to support strategic staffing decisions.
• Build dashboards and reporting tools to visualize staffing metrics and model outputs for stakeholders.
• Monitor and evaluate the performance of staffing models and make iterative improvements.
• Present findings and recommendations to senior leadership through clear, data‑driven storytelling.
• Stay current with industry trends in healthcare staffing, operations research, and workforce analytics.

Use your skills to make an impact

Required Qualifications

• Bachelor’s or Master’s degree in Operations Research, Data Science, Statistics, Industrial Engineering, or a related field.
• 6 or more years of experience in workforce analytics, operations research, or healthcare staffing optimization.
• Proficiency in Python, R, MATLAB, or similar simulation tools for modeling and data analysis.
• Strong understanding of optimization algorithms, statistical modeling, and simulation techniques.

Preferred Qualifications

• Experience in home health or healthcare workforce planning.
• Familiarity with staffing and scheduling platforms used in healthcare.
• Knowledge of machine learning and AI applications in workforce optimization.
• Understanding of regulatory and operational nuances in home health staffing.

Additional Information:

• Comfort with ambiguity and a proactive, solution‑oriented mindset
• Excellent communication and interpersonal skills
• Strong analytical skills with the ability to interpret complex data
• Proficiency in data analysis tools and software
• Track record of setting and achieving performance metrics and KPIs, with a focus on delivering tangible and measurable results
• Proven project management skills with the ability to lead cross‑functional teams and multiple initiatives simultaneously
• Experience working cross‑functionally

Personal Attributes

• Strategic thinker with a proactive, solution‑oriented mindset
• Self‑starter who takes ownership and thrives both independently and in team environments
• Detail oriented and organized, with strong execution discipline
• Ability to work independently and as part of a team
• Strong ethical standards and commitment to integrity
• Adaptable and able to thrive in a fast‑paced, dynamic environment
• Tech‑savvy and intellectually curious

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense.
• Home or Hybrid Home/Office employees will be provided with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

Application Deadline: 10-24-2025

About us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech‑language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior‑focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole‑person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry‑leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well‑being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources