Workforce Planning Manager, Operations

Tampa International Airport; Denver, Northern (CO, KY); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Menzies Aviation is seeking a Planning Manager to optimize station and network performance through data analysis and reporting. You will mine data, identify trends, and deliver insights to improve on-time performance and efficiency.

Proficiency in Excel and PowerPoint, plus experience with KPIs, are required, with leadership experience in airline operations preferred. The role demands independent work in a fast-paced environment, strong communication across ramp and leadership teams, and a

Qualifications

• Bachelor's degree in airline operations or related field.
• Experience leading airline/airport ops initiatives and teams.
• Proficient in Excel, Access, and Word with advanced data handling.

Responsibilities

• Analyze flight performance, delays, turn times, and resource utilization.
• Track and analyze KPIs like on-time departures, ground handling efficiency, and staffing.
• Provide real-time and post-operational reporting to leadership.
• Identify root causes of delays and provide data-driven improvements.
• Develop and maintain reports, dashboards, and scorecards for leadership.
• Prepare clear, timely reports and presentations for operational briefings.
• Utilize Excel and PowerPoint for analysis and communication.
• Ensure data integrity across reporting systems.
• Communicate findings with cross-functional teams.
• Suggest improvements to safety and security practices.
• Operate motorized equipment and handle station duties as needed.
• Perform other duties as assigned.

Skills

Excel

PowerPoint

Data analytics

KPI analysis

Data mining

Communication skills

Independent work

Leadership

Education

Bachelor's degree in airline operations

4+ years of airline/airport operations leadership experience

Tools

GS Planning

SITA

Polaris

Microsoft Access

Microsoft Word

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Planning Manager supports daily station and network performance by analyzing operational data, identifying trends, and delivering actionable insights. This role focuses on improving on-time performance, reducing delays, and enhancing overall operational efficiency through data mining, reporting, and performance tracking. The position requires strong analytical capability, attention to detail, and the ability to work independently in a fast-paced, time-sensitive environment.

What you will be doing

• Conduct data mining and operational research related to flight performance, delays, turn times, and resource utilization
• Track and analyze key performance indicators (KPIs) such as on-time departures, ground handling efficiency, and staffing performance
• Monitor daily operations and provide real-time and post-operational reporting to leadership
• Identify root causes of delays and operational disruptions, providing data-driven recommendations for improvement
• Develop and maintain reports, dashboards, and performance scorecards for station and network leadership
• Prepare clear, accurate, and timely reports and presentations for operational briefings
• Utilize advanced Microsoft Excel (pivot tables, lookups, data modeling) and PowerPoint to support analysis and communication
• Ensure data integrity and consistency across operational reporting systems
• Communicate findings effectively with cross-functional teams including ramp, customer service, and leadership
• Manage multiple priorities in a dynamic, high-pressure environment while meeting strict deadlinesHas the duty to suggest any improvements to working practice especially those relating to safety and security
• Operate motorized equipment
• Frequent bending, stretching, push/pulling, stacking and kneeling in small, confined locations
• Performs other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Experience in airline or airport operations is strongly preferred
• Strong knowledge of operational KPIs such as on-time performance, turn performance, and delay codes
• Advanced proficiency in Microsoft Excel and PowerPoint
• Proven ability in data analytics, performance tracking, and reporting
• Strong research and data mining skills with attention to operational detail
• Ability to make sound decisions based on data analysis
• Self-motivated and able to work independently with minimal supervision
• Excellent organizational and time management skills
• Strong communication skills with the ability to present data clearly to operational teams and leadership
• Proactive approach with a strong sense of urgency and initiative
• Must be 18 years of age or older
• Possess and maintain a valid US driver's license with a clean driving record
• Pass pre-employment drug screen and all pre-employment testing

Education

• Bachelor’s and/or 4+ years of experience in airline operations as a leader

Requirements

• Advanced skills in Microsoft Excel, Access, and Word
• Previous experience with workforce management, KPI analysis and planning tools like GS Planning, SITA, Polaris

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Qualifications

Education

Preferred

Bachelors or better.

Experience

Preferred

proficiency in Microsoft Excel and PowerPoint

knowledge of operational KPIs such as on-time performance, turn performance, and delay codes

Experience in airline or airport operations, preferred

Licenses & Certifications

Preferred

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.