Passenger Service Resource Planner

Menzies Aviation LATAM; Denver (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Flight benefits

Health insurance

Paid vacation

401K plan

Employee assistance program

Pet discounts

Uniform provided

Transit voucher

Job summary

Menzies Aviation LATAM is seeking a Passenger Service Resource Planner (Allocator) in Denver to oversee operation manpower and coordinate staffing for flights. The role emphasizes safety, communication, and efficient resource management across teams and with airport customers.

Ideal candidates will have prior airline or passenger service experience, strong Excel skills, and the ability to work flexible shifts including weekends and holidays.

Qualifications

• Prior Passenger Service/airline experience required.
• Advanced computer skills including proficiency with Excel.
• Must be 18 years of age or older.
• Ability to read, write and speak English.
• Must be available and flexible to work variable shifts including weekends and holidays.

Responsibilities

• Manage daily and real-time manpower allocation, coordinating closely with Timekeeper and assigning staff to flights.
• Serve as the primary point of contact for operational updates, flight information, and communication across teams and managers.
• Ensure compliance with safety and security standards, monitor performance, report significant deficiencies, and recommend improvements to processes.
• Handle flight close-out data entry, monitoring radio communication, and liaising with airline and airport stakeholders.
• Other duties as assigned.

Skills

Passenger service

Excel

English

Communication

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Job Details

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Menzies Aviation Passenger Service Resource Planner (Allocator) will have the responsibility to oversee operation manpower. This individual must have the ability to work under pressure assigning operational crews as required. The Passenger Service Resource Planner is responsible for overseeing personnel, take accountability for safety, resource management, operations standards, and communicate directly with Airport Customers as needed.

What You Will Be Doing

• Manage daily and real-time manpower allocation, coordinating closely with Timekeeper and assigning staff to flights.
• Serve as the primary point of contact for operational updates, flight information, and communication across teams and managers.
• Ensure compliance with safety and security standards, monitor performance, report significant deficiencies, and recommend improvements to processes.
• Handle functional tasks, including flight close-out data entry, monitoring radio communication, and liaising with airline and airport stakeholders.
• Other duties as assigned.

What We Are Looking For

• Prior Passenger Service/Airline experience required
• Advanced computer skills including proficiency with Excel.
• Must be 18 years of age or older
• Pass all pre-employment testing including a drug screen, FBI background, employment history, and Custom Seals
• Ability to proficiently read, write and speak English
• Must be available and flexible to work variable shifts including weekends and holidays

Benefits

• Pay: $22.00 per hour
• Frontier Airlines Flight Benefits!
• Medical, Dental, and Vision insurance
• Paid Vacation
• 401K Savings Plan
• Employee Assistance Program
• Pet Discount Coverage and Pet Insurance Plan
• Uniform Provided
• $40.00 Monthly Bus/Train Voucher or FREE Airport Parking

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 70lbs.