Workforce Optimization Manager

MAXIMUS

Savannah (GA)

On-site

USD 85,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Annual bonuses based on performance

Comprehensive Insurance Coverage

401K Retirement Savings plan with the

Unlimited Time Off

Wellness resources through EAP

Tuition Reimbursement

Employee Perks and Discounts

Professional Development Opportunities

Job summary

MAXIMUS is seeking a Workforce Manager to lead forecasting, scheduling, and real-time performance in a contact center setting. The role emphasizes data-driven decision-making and collaboration with cross-functional teams to optimize staffing strategies and improve service delivery.

The ideal candidate will have 5+ years in workforce planning, strong analytical skills, and prior supervisory experience. This position is contingent upon contract award and offers comprehensive benefits and

Qualifications

Bachelor's degree in a relevant field with 5+ years of professional experience.
5+ years in workforce management or similar; 3+ years supervising staff.
5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Responsibilities

Oversee daily operations of a program, including staffing and performance monitoring.
Forecast and schedule staffing resources to meet demand.
Monitor real-time performance and provide data-driven insights.
Collaborate with cross-functional teams to optimize staffing strategies.
Ensure contract compliance and manage audits.
Develop performance goals and coach staff.
Manage subcontractors and relationships with clients.