Securities Services -Client Solutions Project Coordinator - Associate

JPMorganChase; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorganChase is seeking a seasoned program manager to lead and coordinate client onboarding for large, complex conversions. You will partner with product, operations, technology and client service teams to ensure milestones are met and risks are managed, while communicating effectively with senior leadership and clients.

The role requires hands-on project management experience, strong analytical and communication skills, and the ability to operate in a fast-paced, global environment.

Qualifications

• Minimum three years project management and hands on product management, operational or technology experience.
• Strong analytical and communication skills; ability to influence across stakeholders.
• Ability to perform under pressure and meet milestones.

Responsibilities

• Assist in the management and negotiation of project timelines associated with the onboarding of large, highly complex deals across multiple products and functions.
• Work within a virtual team environment spanning Core Product, Operations, Product Development and Technology teams.
• Gain a comprehensive understanding of existing product capabilities.
• Support understanding of the client's business model and partner with product, operations, technology and functional teams to design workflows and requirements.
• Understand deal flows and coordinate with the implementation team to meet milestones.
• Manage program risks and issues, coordinating resolutions with multiple stakeholders.
• Own and manage program reporting materials for ongoing project management and status updates.
• Coordinate and facilitate program governance forums across technology, client service, and functional teams.

Skills

Influence

Communications

People and Relationship Management

Industry/Product Knowledge

Experience/Education

High energy level

Strategic Thinking

Project Management

Communication

Microsoft Office

Tools

Microsoft Office

Job description

JOB DESCRIPTION

This team is responsible for providing program management expertise on large, significant conversions. This role supports the dedicated program manager, responsible for managing all client implementation activity by coordinating all activities of the transition process. This role will interface closely with various Product, Sales, Product Development, Operations, Client Service and Technology teams.

Description

JOB DESCRIPTION

This team is responsible for providing program management expertise on large, significant conversions. This role supports the dedicated program manager, responsible for managing all client implementation activity by coordinating all activities of the transition process. This role will interface closely with various Product, Sales, Product Development, Operations, Client Service and Technology teams.

Responsibilities

• Assist in the management and negotiation of project timelines associated with the on-boarding of large, highly complex deals that span multiple products and functional areas


• Work within a virtual team environment spanning across Core Product, Operations, Product Development and Technology teams


• Gain a comprehensive understanding of existing product capabilities


• Support an understanding of the client's business model – ensure client business requirements are understood and partner with product, operations, technology and functional teams to ensure workflows and requirements are designed and documented


• Understand deal flows and work closely with the implementation team to ensure all milestones are met


• Manage overall program risks and issues process, including the ability to coordinate and facilitate timely resolution of complex issues with multiple stakeholders and cross functional groups


• Own and manage various program related reporting materials to facilitate both on-going project management responsibilities, and key program status updates to a multitude of stakeholder groups


• Coordinate and facilitate program governance forums required to effectively manage multiple workstreams, including technology, client service, and functional and operational teams across JPMC, vendors, and clients

Required Skills/Experience

• Influence – Work effectively with colleagues around the world, both those directly engaged in the client transition and those whose primary focus is product-oriented to ensure deliverables are met and issues resolved despite competing priorities and individual focus


• Communications – Effectively present to large and small groups, both internally and externally, at all levels. Persuasive, polished, and excellent listening skills are required. Constant client engagement necessitates the ability to come across as well organized and to instantly adjust deliverables based on information received.


• People and Relationship Management – Ability to communicate effectively through a variety of mechanisms and a desire to share information broadly; exhibit integrity, intelligence and problem solving skills


• Industry/Product Knowledge – Demonstrate understanding of our products and capabilities


• Experience/Education – strong analytical skills; communication and influence skills


• Minimum three years project management and hands on product management, operational or technology experience


• High energy level, enthusiasm, flexibility and helpful attitude; solution and partnership oriented; ability to perform well under pressure


• Strategic Thinking: ability to think short vs. long term, and from the client's perspective


• Project Management: attention to detail; ability to set and achieve milestones


• Communication: the role will involve a significant amount of dialogue with internal partners, senior management, and clients which will require strong decision making and influencing skills, and the ability to communicate effectively at all levels of the firm and the client.


• Interpersonal Skills: excellent cross-functional collaboration; polished and professional manner appropriate for working with clients


• Resourcefulness: seek out people and data to formulate solutions


• Technical: proficient in Microsoft Office

Qualifications

• Minimum three years project management and hands on product management, operational or technology experience


• High energy level, enthusiasm, flexibility and helpful attitude; solution and partnership oriented; ability to perform well under pressure


• Strategic Thinking: ability to think short vs. long term, and from the client's perspective


• Project Management: attention to detail; ability to set and achieve milestones


• Communication: the role will involve a significant amount of dialogue with internal partners, senior management, and clients which will require strong decision making and influencing skills, and the ability to communicate effectively at all levels of the firm and the client.


• Interpersonal Skills: excellent cross-functional collaboration; polished and professional manner appropriate for working with clients


• Resourcefulness: seek out people and data to formulate solutions


• Technical: proficient in Microsoft Office

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.