Workforce Management Systems Specialist II

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

Children’s Hospital of Philadelphia seeks a Workforce Management Solutions Specialist II to support and enhance workforce management systems. This role requires expertise in operational support, system administration, and effective communication skills. Ideal candidates will have at least three years of experience, preferably in healthcare, and a Bachelor's degree is preferred.

Qualifications

• At least three years functional system administration experience required.
• Experience within a healthcare environment preferred.
• Knowledge of Business Process Management, security, integrations.

Responsibilities

• Provides operational support for workforce management systems.
• Leads enhancements, inquiries, errors, and data issues.
• Trains internal stakeholders in workforce management tools.

Skills

Communication

Critical thinking

Microsoft Office

Documentation

Relationship Building

Workforce Management Software

ERP Systems Knowledge

Education

High School Diploma / GED

Bachelor's Degree in Accounting, Finance, Information Technology or related discipline

Job description

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview
Intermediate level position within the Financial Systems job family. Position provides operational support for workforce management systems. This includes knowledge of Business Process Management, security, integrations, reporting, data quality, and overall system maintenance. Recommends, develops and implements effective and strategic business solutions through research and analysis of data and business processes. Subject Matter Expert in their domain. The specialist takes on more complex responsibilities, including deeper system configuration, project management, and working more independently or leading teams. They help ensure that workforce management systems are functioning optimally, and they play a key role in implementing improvements or upgrades to these systems. In this role, the Workforce Management Solutions Specialist II will play a more strategic and leadership role within the workforce management function and works to enhance the efficiency and effectiveness of workforce-related processes. This will include mentoring junior team members (e.g., Workforce Management Solutions Specialist I) in system use and troubleshooting.

What you will do

• Production Support: Provides support for various workforce management systems and integrations including, but not limited to, researching and resolving complex problems and/ or issues with business processes plus recommendations of alternate solutions. Triage point for system issues to ensure appropriate parties are involved to resolve issue.

• Functional Support: Leads and supports Finance regarding enhancements, inquiries, errors and data issues. Assists team members and system users with issues associated with the financial systems by investigating problems and resolving or providing detailed recommendations on resolutions. Collaborate with other departments to ensure that new system configurations or updates align with broader business goals. Provide advanced support and training to internal stakeholders on how to best use workforce management tools.

• Process Improvement: Identifies and understands issues, problems and opportunities. Recommends process improvements and innovative or alternative solutions. Provides advice and options on the best way to automate processes in the system. Stay up-to-date with the latest trends and best practices in workforce management technology and systems.

• Reporting: Creates, modifies and supports a variety of standard and advanced reports utilizingappropriate reporting tools. Prepares regularly scheduled reports and ad-hoc reporting as required. Provides Finance team with reporting writing guidance, instructions or documentation. Ensures accuracy of data through routine data audits and validation.

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Accounting, Finance, Information Technology or related discipline Preferred

Experience Qualifications

• At least three (3) years functional system administration experience Required
• At least five (5) years within a healthcare environment Preferred

Skills and Abilities

• Excellent communication and teamwork skills (Required proficiency)

• Critical thinking problem-solving skills (Required proficiency)

• Proficient in Microsoft Office products (Required proficiency)

• Documentation skills (Required proficiency)

• Demonstrated ability to build relationships and work collaboratively (Required proficiency)

• Knowledge of ERP systems and specialized systems as appropriate, and Research systems (Required proficiency)

• Strong knowledge of workforce management software (e.g., Kronos, ADP, UKG, etc.). (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

EEO / VEVRAA Federal Contractor | Tobacco Statement