Workforce Management Scheduler

ezCater, Inc.; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A food service company is seeking a Remote Workforce Management Scheduler to manage the performance of the Customer Service team. The ideal candidate should have at least 2 years of call center experience and 1 year in Workforce Management, with proficiency in WFM software like NICE IEX or Aspect. Strong organizational skills and adaptability are essential for success in this role.

Qualifications

• Minimum of 2 years in a call center environment.
• At least 1 year of Workforce Management experience.
• Strong organizational skills and ability to adapt.

Responsibilities

• Manage daily performance of the Customer Service team.
• Monitor performance goals and implement solutions.
• Collaborate with forecasters to develop staffing plans.

Skills

Call center experience

Workforce Management experience

Organizational skills

Adaptability

Tools

NICE IEX

Aspect

Job description

A company is looking for a Workforce Management Scheduler (Remote).

Key Responsibilities

• Manage daily performance of the Customer Service team through effective communication and decision-making
• Monitor performance goals and implement solutions to maximize efficiency
• Collaborate with forecasters to develop staffing plans based on historical data and trends

Required Qualifications

• Minimum of 2 years in a call center environment
• At least 1 year of Workforce Management (WFM) experience
• Experience with NICE IEX, Aspect, or similar WFM software applications
• Strong organizational skills and ability to adapt quickly to business needs
• Desire to work both independently and as part of a team