Workforce Management Analyst - PS

Quest Diagnostics Incorporated; Jeffersonville (PA); Hybrid; USD 54,450 - 66,550; Full time

Benefits offered by this job

Day 1 Medical

Best-in-class well-being programs

Blueprint for Wellness

healthyMINDS

Vacation and Health/Flex Time

6 Holidays plus 1 MyDay off

FinFit financial coaching

401(k) with company match up to 5%

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Matching gifts program

Education assistance through MyQuest

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated in West Norriton, PA, is seeking a Workforce Management Analyst to analyze staffing trends, forecast resources, and optimize staffing within a hybrid work environment.

You will build reports and dashboards, monitor real-time data, and collaborate with patient services leadership, HR, and training teams to support staffing decisions with data-driven insights.

Qualifications

• High School diploma or equivalent; associate’s degree.
• Proven experience as a business analyst or similar role.
• Project management skills.
• Strong analytical and problem‑solving skills.
• Expertise in data analysis tools.
• Excellent communication and interpersonal skills.
• Detail oriented with strong organizational abilities.
• Strong collaboration and influencing skills.

Responsibilities

• Analyzes historical staffing data to identify trends, insights and areas for improvement. Creates process maps, reports and dashboards to communicate findings and implement solutions.
• Monitors real time data including appointment utilization to ensure optimal PSC performance. Build plans to address gaps in staffing levels for optimal resource allocation.
• Builds strong relationships within patient services leadership team. Collaborate with leaders on scheduling strategies to optimize staffing resources.

Skills

Strong analytical skills

Excellent communication

Organizational skills

Collaboration skills

Time management

Education

Bachelor's degree (Preferred)

Tools

Microsoft Excel

Data analysis tools

Job description

Workforce Management Analyst - PS - West Norriton, PA

Monday to Friday, 8:00 AM to 5:00 PM

Hybrid Schedule

The Workforce Management Analyst is responsible for analyzing staffing trends and creating forecasts to optimize staffing resources. Makes recommendations based on data that support business objectives.

Pay range: $60,500+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

Analysis / Reporting

Analyzes historical staffing data to identify trends, insights and areas for improvement. Creates process maps, reports and dashboards to communicate findings and implement solutions.

Forecasting Resource Needs

Monitors real time data including appointment utilization to ensure optimal PSC performance. Build plans to address gaps in staffing levels for optimal resource allocation. Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand.

Collaboration

Builds strong relationships within patient services leadership team. Collaborate with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction. Works closely with HR and training teams to reduce placement time of key resources.

Qualifications

Required Work Experience

• High School diploma or equivalent; associate’s degree.
• Proven experience as a business analyst or similar role.
• Project management skills.
• Strong analytical and problem‑solving skills.
• Expertise in data analysis tools.
• Excellent communication and interpersonal skills.
• Detail oriented with strong organizational abilities.
• Strong collaboration and influencing skills.

Preferred Work Experience

• Experience in workforce management, forecasting and/or analytical roles.
• PSC/IOP experience a plus.

Knowledge

• Knowledge of Six Sigma or Lean is beneficial.

Skills

• Strong analytical skills.
• Ability to prioritize, plan and organize.
• Advanced skills in Excel (graphs, pivot tables and understanding formulas).
• Proficient in Microsoft Office suite (PowerPoint, Word, etc.).

People Leader Responsibility

• Individual contributor with ability to influence others.
• Travel required.

Education

• Bachelor's degree (Preferred).

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.