Workforce Management Analyst

ULTA Beauty; Illinois; Hybrid; USD 57,000 - 78,000; Full time

Job summary

ULTA Beauty is seeking a Workforce Management Analyst to support the day-to-day operations of the UKG Pro WFM suite. This role involves collaboration with field leadership to analyze data and improve workforce management decisions. Candidates should possess a Bachelor's degree or equivalent experience and be proficient in HR management software. The position offers stability and opportunities for professional growth in a thriving retail environment.

Benefits

Paid time off

Health, dental, vision benefits

Life and disability benefits

Opportunity for bonuses

Qualifications

• Bachelor’s degree in Business or related field or 3-5 years equivalent experience.
• Experience with workforce management software preferred.
• Proven analytical experience and ability to manage data.

Responsibilities

• Support the operation of the UKG Pro WFM product suite.
• Collaborate to create and validate labor standards and forecasts.
• Design and maintain analytical tools to track key performance indicators.

Skills

Communication

Analytical Skills

Problem Solving

Microsoft Office

Education

Bachelor’s degree in Business or related field

Professional certification in HR management (PHR/SPHR, SHRM-CP/SCP)

Tools

UKG Pro WFM

Kronos Workforce Central (WFC)

Job description

OVERVIEW

Discover greater levels of performance. With over 1,200 stores throughout the U.S., Ulta Beauty is revolutionizing the beauty retail experience. With new stores coming online on a continual basis and the re-engineering of existing locations with the latest design and technological advancements for heightened guest experiences, we’re not just growing, we’re thriving. Through consistent innovation and a bold commitment to reimagination. If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible. The future is yours at Ulta Beauty.

THE IMPACT YOU CAN HAVE

The Workforce Management Analyst is responsible for supporting the day-to-day operation of the UKG Pro WFM product suite, including the labor model, volume and labor forecasting, advanced scheduling, timekeeping, absence management, and analytics. This role has cross-functional responsibilities, partnering closely with field leadership and other stakeholders to interpret, present, and consult on data results to provide recommendations which lead to improved workforce management decisions. This individual also serves as the primary point of contact for field inquiries and is accountable for the timely resolution and responsiveness of workforce management-related issues to ensure service level agreements are sustained.

YOU'LL ACCOMPLISH THESE GOALS BY:

• Update and maintain store-specific configuration components in UKG Pro WFM (e.g., business structure, hours of operation, special events) and collaborate with cross-functional business partners to validate and ensure reasonableness of applied configurations.
• Collaborate with internal business partners to create, apply, and validate accuracy of labor standards as well as weekly sales volume and labor forecasts.
• Design, create, and maintain analytical tools to effectively track key performance indicators and measure historical trends.
• Implement quality control measures to ensure the accuracy and validity of reporting data.
• Conduct routine audits and analyze exceptions (e.g., attendance-related infractions, missed punches, timecard approval, sign-off, and store audit results) to identify training opportunities, drive accountability, and mitigate risk.
• Develop ad-hoc reporting and summary data for Store Operations leadership and field teams.
• Design, create, and maintain datasets and systematic processes to support overall WFM deliverables and seamless operations.
• Serve as the primary contact for workforce management-related field inquiries, determine root cause to identify potential gaps in processes or documentation, and recommend suitable solutions.
• Assist with training end users on system functionality, navigation, and sharing best practices.
• Participate in documenting business requirements as well as unit and user acceptance testing of product enhancements and upgrades.

Partner with IT team as the business subject matter expert to provide functional guidance and project management resource support on shared initiatives.

THE ESSENTIALS FOR SUCCESS

Education

• Bachelor’s degree in Business or related field of study, or 3–5 years of equivalent work experience.
• Professional certification in human resource management (PHR/SPHR and/or SHRM-CP/SCP) is a desirable asset.

Experience

• Experience with Kronos Workforce Central (WFC), UKG Pro WFM, or other leading workforce management software, is preferred.
• Established knowledge in timekeeping, attendance, labor forecasting, and scheduling principles and processes.
• Demonstrated experience with diverse functional areas, including Finance, Human Resources, Information Technology, and Operations.
• Proven analytical experience, coupled with an ability to manage and comprehend ambiguous data, communicate findings, and propose recommendations.

Skills

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office product suite, including Excel, PowerPoint, and Word.
• Aptitude to influence colleagues, peers, and cross-functional teams throughout all levels in the organization.
• Proven ability to scrutinize data, identify and interpret trends, and develop and execute appropriate action plans based on discoveries.
• Demonstrated strong interpersonal, analytical, and problem-solving skills.
• Ability to communicate intricate issues and resolutions to all levels of management.
• Aptitude to balance competing priorities and secure resolution through interdepartmental collaboration.
• Ability to perform and remain organized in a fast-paced, deadline-driven environment.
• Strong business acumen; retail store experience a plus.

SPECIAL POSITION REQUIREMENTS

• Ability to work a flexible, full-time schedule to include days, evenings, weekends, and holidays.

WORKING CONDITIONS

• Normal office demands.
• Visit stores to develop an understanding of the store experience and collaborate with field partners.

#LI-JR

#LI-Hybrid

The pay range for this position is $57,300.00 - $78,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta
ABOUT

AtUlta Beauty(NASDAQ: ULTA),the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.