Workforce Management Analyst

Toast; Boston (MA); Hybrid; USD 58,000 - 93,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Job summary

Toast is hiring an Operations Coordinator to serve as the backbone of the Marketing Success Manager program. This entry-level role focuses on onboarding, provisioning, and assigning a distributed team of marketing managers to restaurants.

You will partner with recruiting, IT, and finance to keep onboarding on track and ensure every restaurant has a named owner at all times. You’ll be part of a fast-moving team that values practical problem-solving, clear communication, and cross-functional

Qualifications

• Strong spreadsheet and tracker skills; ability to maintain accurate records across multiple systems.
• Excellent written communication with stakeholders at all levels.
• Reliable follow-through on a long list of tasks and schedules.
• Experience with onboarding or workforce coordination is a plus.

Responsibilities

• Own new-hire readiness: ensure access provisioning and onboarding readiness before start dates.
• Facilitate hiring cadence: manage requisitions, offers, and start dates in coordination with recruiting.
• Manage MSM-to-restaurant assignments: balance book size, cuisine fit, time zones, and tenure.
• Track program health: surface friction and coordinate offboarding and access removal when needed.
• Support capacity planning: provide inputs for the capacity model and growth planning.

Skills

Spreadsheet proficiency

Attention to detail

Written communication

Ambiguity tolerance

Tools

Zip

Salesforce

Toast internal tools

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

About The Role

IQ Grow pairs every restaurant on the bundle with a Marketing Success Manager (MSM) — a dedicated human to drive sales to the restaurant. Demand has outpaced our plan, and the program now scales on the back of a fast, continuous hiring cadence. Every new MSM has to be hired, provisioned, onboarded, assigned a book of restaurants, and tracked.

This role owns that machine. You'll be the operational backbone of the MSM workforce: making sure every new hire lands with the right system access on day one, that restaurants are matched to the right MSM, and that we have a single reliable source of truth for who is in the program, what they're working on, and where the gaps are. It's an entry-level role with unusual visibility

A Day In The Life (Responsibilities)

• Own new-hire readiness and systems access: Drive every MSM from offer to fully operational. Submit and track access requests across Zip, Salesforce, Toast internal tools, and the marketing agent; confirm provisioning is complete before the start date; and chase the exceptions so no MSM sits idle in their first week. Build the checklist that makes this repeatable, then push to automate it.
• Facilitate the hiring cadence: Partner with recruiting and the contracting team to keep requisitions, offers, paperwork, and start dates moving on schedule. Maintain the hiring tracker, flag slips against plan, and group start dates into cohorts so onboarding and training happen in batches rather than one-offs.
• Manage MSM-to-restaurant assignment: Run the process that matches new and existing restaurants to MSMs — balancing book size, segment or cuisine fit, time zone, and MSM tenure. Keep assignments current through churn, reassignment, and MSM departures, and make sure every restaurant has a named owner at all times.
• Close the loop on program health: Track onboarding and offboarding completion, surface recurring friction (access delays, unassigned restaurants, MSMs over or under capacity), and propose fixes. Coordinate offboarding and access removal cleanly when contracts end.
• Support capacity planning: Feed clean roster, attrition, and book-size data into the team's capacity model, and help translate restaurant growth into an MSM hiring need. You won't own the model, but you'll own the inputs that make it credible.

What You'll Work With

• A small, fast-moving team
• Cross-functional partners across recruiting, enablement, IT and access management, finance, and MSM management
• A distributed workforce of marketing success managers across multiple geographies and time zones
• Tooling that's early by design: expect to build the tracker before you get the platform

What You'll Need To Thrive (Requirements)

• 0–2 years in operations, program or workforce coordination, recruiting coordination, HR ops, or a similarly process-heavy role
• Exceptional follow-through: you keep a long list of small, unglamorous things moving without being asked twice
• Strong spreadsheet and tracker skills, and the instinct to notice when a manual process should become a system
• Clear written communication across many stakeholders, including people more senior than you
• Comfort with ambiguity
• Bonus: exposure to access and provisioning workflows or workforce management concepts

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$58,000—$93,000 USD

Zone B

$50,000—$80,000 USD

Zone C

$45,000—$72,000 USD

How Toast Uses AI In Its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.