Workforce Forecasting & Scheduling Analyst

UGI Corporation; King of Prussia (PA); On-site; USD 70,000 - 95,000; Full time

Job summary

AmeriGas Propane, Inc. in King of Prussia, PA, is seeking a Workforce Management (WFM) Analyst to forecast staffing, align schedules with volume, and help deliver excellent customer service. You will build daily and monthly staffing plans using volume data, monitor performance reports, and present insights to center leadership.

Strong Excel, Access, SQL, and communication skills are essential. Bachelor’s degree and experience in contact centers required; this is a full-time role with competitive

Qualifications

• Bachelor’s degree or equivalent experience in business or a related field.
• Experience with workforce planning and staffing in a contact center preferred.
• Strong analytical and reporting capabilities with attention to data integrity.

Responsibilities

• Forecast contact volumes and build staffing plans to meet service levels.
• Develop daily and monthly schedules and adjust plans to changing volumes.
• Create performance reports and present findings to leadership.
• Collaborate with operations to optimize staffing and scheduling.

Skills

Analytical forecasting

Communication skills

MS Office Excel and Access

SQL

Crystal reporting

Education

Bachelor’s degree in business or related field

Workforce Planning Certification

Tools

Excel

Access

SQL

Crystal Reports

Job description

AmeriGas Propane, Inc. in King of Prussia, PA, is seeking a Workforce Management (WFM) Analyst to forecast staffing, align schedules with volume, and help deliver excellent customer service. You will build daily and monthly staffing plans using volume data, monitor performance reports, and present insights to center leadership.

Strong Excel, Access, SQL, and communication skills are essential. Bachelor’s degree and experience in contact centers required; this is a full-time role with competitive