Workforce Experience Specialist - People Helpdesk (Fully Remote)

Moniepoint Inc.; United States; Remote; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, it processes over $250 billion in digital payment transaction value annually, and now seeks a proactive helpdesk associate to support employees in the United States. You will be the first point of contact, resolve queries efficiently, and help improve

Aufgaben

• Act as the first point of contact for employees on People-related matters via the helpdesk system.
• Resolve queries professionally, accurately, and promptly while maintaining confidentiality.
• Support new joiners during onboarding with systems, documentation, and policy questions.

Jobbeschreibung

• Act as the first point of contact for employees on People-related matters via the helpdesk system.
• Resolve queries professionally, accurately, and promptly while maintaining confidentiality.
• Support new joiners during onboarding with systems, documentation, and policy questions.

About You:

• You are patient, approachable, and clear in communication, with a strong service orientation.
• You are organized and capable of managing volume without dropping detail.
• You understand confidentiality and handle sensitive information with care.

What Success Looks Like:

• Consistent, timely responses to helpdesk queries with high employee satisfaction.
• Accurate routing and clear documentation of all cases.
• Noticeable reduction in repeated questions due to improved templates and FAQs.

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, it processes over $250 billion in digital payment transaction value annually.