Workforce Development Technician

SAN-Bernardino-Count; California (MO); On-site; USD 40,000 - 56,000; Full time

Job summary

San Bernardino County's Workforce Development Department is seeking Workforce Development Technicians to assist WIOA participants with job search, referrals and placement, while conducting initial interviews and gathering information for enrollment files.

The role requires accurate data entry and the ability to share information on job and training opportunities. Evening/weekend work may be required; background check and valid CA driver license are required. Visa sponsorship is not offered.

Qualifications

• Education must be in human/behavioral/social science, public/business administration, education or closely related field.
• Alternatively, completion of SBC Career PathBuilder program is acceptable.

Responsibilities

• Provide job search assistance, referrals and placement help to job seekers.
• Conduct initial client interviews and orientations.
• Gather client information and create enrollment files.
• Perform data entry and disseminate general information on opportunities.

Skills

Customer service

Communication

Attention to detail

Education

15 semester/23 quarter units in related field

Career PathBuilder Certification (SBC)

Job description

San Bernardino County Workforce Development Department is recruiting for Workforce Development Technicians who work directly with Workforce Innovation Opportunity Act (WIOA) participants to provide job search assistance, job referrals, and placement assistance to job seekers. Workforce Development Technicians will conduct initial client interviews/orientation; gather client information; create and maintain enrollment files; perform data entry, and disseminate general information, such as job and training opportunities.

The eligible list established by this recruitment may be used to fill current and future vacancies throughout San Bernardino County.

ABOUT THE DEPARTMENT

The San Bernardino County Workforce Development Department (WDD) operates programs under the guidance of the Workforce Development Board, funded by the Department of Labor’s Workforce Innovation and Opportunity Act (WIOA). The America’s Job Centers of California (AJCCs) are strategically located in the East Valley, West Valley and High Desert Regions of the County. WDD implements comprehensive strategies to meet the needs of local businesses for a skilled workforce, while creating opportunities for workers to prepare for and enter into well paid careers. To learn more, visit https://workforce.sbcounty.gov/

EXCELLENT BENEFITS

To review job-specific benefits, refer to Summary ofBenefits and the General (Teamsters) Compensation Plan.

The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants must pass a background investigation, which includes fingerprinting and physical exam prior to appointment.

Travel: A valid California Class C Driver License is required to carry out the essential job-related functions of this position. Mileage reimbursement and proof of automobile liability insurance must be maintained.

Work Schedule: Evening and weekend work may be required on occasion.

SPONSORSHIP

San Bernardino County is unable to consider candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

EDUCATION AND EXPERIENCE

Candidates must meet ONE (1) Education AND ONE (1) Experience option to qualify.

Education:

• OPTION 1: Fifteen (15) semester or twenty-three (23) quarter units of completed coursework from an accredited college in human/behavioral/social science, public/business administration, education or a closely related field. A list of coursework must be submitted with the application if a degree (as listed above) has not been conferred.
• OPTION 2: Certificate of Completion from the SBC Career PathBuilder Program. Certification of Completion must be attached to application.

-- AND --

Experience:

• OPTION 1: Two (2) years of full time equivalent work experience performing clerical functions in an office environment. Duties must include a variety of office tasks including public contact, computer usage, typing, filing, answering phones, and data entry.
• OPTION 2: One (1) year of full time experience determining eligibility for a government or organizational program; interpreting, applying, and explaining policies, regulations, or procedures to the public; interviewing and gathering financial, family, or personal information from the public over the phone or in-person.

Substitution: One (1) additional year of experience may substitute for required education.

IMPORTANT NOTES

International Coursework: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

The ideal candidate will be customer service focused, keen communication abilities, and attention to detail. In addition, the candidate will be flexible in the work environment with experience in a client-based employment program such as Workforce Innovation and Opportunity Act (WIOA), Workforce Investment Act (WIA), and CalWORKs Employment Services, Regional Occupation Program (ROP), or related federally funded workforce program.

EXAMINATION PROCEDURE

There will be competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA)

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation

If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference

Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request those points, please refer to Veterans' Preference Information (Download PDF).