IT Deputy Chief- Enterprise Infrastructure (County Promotional)

San Bernardino County; California (MO); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Excellent benefits

Modified Benefits Options (MBO)

Job summary

San Bernardino County’s Innovation & Technology Department (ITD) seeks an experienced IT Deputy Chief - Enterprise Infrastructure to lead customer support services, including End User Support, Service Desk, and 24x7 operations across multiple departments and locations.

The role focuses on developing reliable service delivery strategies, establishing standards and performance expectations, and assisting with budget and rate development to support the County's mission and priorities.

Qualifications

• 3+ years of full-time equivalent supervisory or higher-level management experience in the last 6 years, supporting multi-customer technology systems in an enterprise environment.
• Qualifying experience must be equivalent to the Systems Support Supervisor level in San Bernardino County.

Responsibilities

• Provide strategic and operational oversight of End User Support, the Service Desk, and 24x7 support services.
• Develop service delivery standards, procedures, and performance expectations aligned with County priorities.
• Assist in budget and service rate development.

Skills

IT management

Vendor/contract management

Strategic leadership

Education

Bachelor's degree in Computer Science or Information Technology

30 semester units in CS/IT or related field

Education substitution: +2 years qualifying experience

Job description

This recruitment is only open to current San Bernardino County, Fire Protection District, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX), or intern position.
County employment must be clearly listed in the work experience section of the application.

The Innovation & Technology Department (ITD)is recruiting for a highly experienced and motivated ITDeputy Chief- Enterprise Infrastructure* to lead customer support services within the division. The successful candidate will provide strategic and operational oversight of End User Support, the Service Desk, and 24x7 operational support services including onsite and remote support for multiple County departments and locations. This position is responsible for developing service delivery strategies that ensure reliable and responsive customer support, establishing consistent standards, procedures, and performance expectations to ensure support services remain aligned with County priorities and business needs, and assist in budget and service rate development.

*Official Title: IT Deputy Chief; for more detailed information, refer to the IT Deputy Chief job description.

ABOUT THE DEPARTMENT

The Innovation and Technology Department is San Bernardino County's primary technology service provider entrusted with managing and safeguarding the County’s enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County’s mission, ensuring continued success.

EXCELLENT BENEFITS

To review the job-specific benefits, refer to Summary of Benefits and County Exempt Compensation Ordinance.

The County also offers an alternative Modified Benefits Options (MBO) that provides a wage differential.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process:Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.

Availability:Incumbents are subject to 24-hour call-back, evening, weekend, and holiday work.

Travel:Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Sponsorship:San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.

REQUIRED EXPERIENCE:Three (3) years of full-time equivalent supervisory or higher-level management experience, within the last six (6) years, supporting multi-customer technology systems and solutions deployed in an enterprise environment. Qualifying experience must be equivalent to the level of management and supervisory experience of theSystems Support Supervisorclassification in San Bernardino County.

-AND-

REQUIRED EDUCATION: Thirty (30) semester (45 quarter) units of completed college level coursework from an accredited** college or university in computer science, information technology, business administration, public administration, or a closely related field of study. A list of coursework or unofficial transcripts MUST be submitted if a degree has not been conferred.

Substitution:Two (2) years of additionalqualifying experience may substitute for the required education.

**Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.

The successful candidate will have the following:

• 5+ years of IT management experience
• Completed bachelor's degree in Computer Science or Information Technology
• IT leadership experience within a large public sector organization
• Experience within a enterprise environment including applications, end points, and customer support
• Experience with technology contracts and licensing

Examination Procedure:
There will be acompetitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure:
Please complete and submit the online employment application and supplemental questionnaire for consideration before 5:00 PM PST, SEPTEMBER 4, 2026.Resumeswill not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at [phone]. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF)within one week of the recruitmentfiling deadline.

Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the Veterans' Preference Information (Download PDF).

For more important details, review the Applicant Information and County Employment Process.