Workforce Development Floater

Goodwill Greater Milwaukee & Chicago; Milwaukee (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Workforce Development Floater to assist individuals with disabilities in building community connections and independence. The role involves coaching, group activities, case management support, and collaboration across departments, with travel throughout Milwaukee and surrounding areas.

The position emphasizes developing weekly routines, reducing facility-based time, and expanding community participation while delivering high-quality customer

Qualifications

• Two years of college education in counseling, special education, occupational therapy, social services, or related field.
• Valid driver’s license and driving record meeting insurance criteria.
• Experience working with individuals with employment barriers and collaborating with departments and community organizations.
• Proficiency with Microsoft Office systems and ability to learn workforce development information systems.
• Attention to detail and commitment to continuous process improvement to maximize efficiencies.
• Experience training in workshops, classrooms, or presentations.
• Excellent written and verbal communication skills.
• Willingness to work collaboratively and be flexible with changing priorities.

Responsibilities

• Assess strengths, skills, needs, and interests to establish a weekly routine of community-based activities.
• Champion activities that build self-confidence and independence in the community.
• Provide coaching on social skills, grooming, money management, safety, and transportation.
• Offer emotional support and coordinate with community organizations and the Goodwill team.
• Maintain case notes, progress documents, and participate in meetings with stakeholders.
• Be available to work evenings and weekends to maximize community activity access.

Skills

Communication skills

Team collaboration

Detail orientation

Education

Two years of college education in counseling or related field

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

The Workforce Development Floater assists individuals with disabilities in establishing meaningful connections within their community and provides opportunities to build relationships, self-confidence, and independence to supplement employment.

Key Responsibilities

Assist individuals with disabilities in establishing meaningful connections within their community and provide opportunities to build relationships, self-confidence, and independence to supplement employment. The Workforce Development Floater (WFD Floater) will work collaboratively between WFD and Day Services in a variety of tasks which could include leading small groups and group activities, providing coaching and support, and assisting with case management. The WFD Floater will work with individuals to develop their goal of maximum independence in work, community-based activities and in developing meaningful, fulfillment throughout their week. Additionally, the position will provide customer service and support to our internal team and external customers by assisting with various initiatives as we continue to evolve our services. This position requires travel throughout Milwaukee and surrounding areas. Understand and abides by policies, procedures, and programs. Typically works on projects and tasks that span 1 day – 3 months.

Principal Duties

1. Through collaboration with individuals, families, stakeholders, and other staff assess the strengths, skills, needs, and interests of each individual. Develop a process to explore these subject areas with the intent of establishing a weekly routine of community-based activities for each individual.
2. Champion activities and goals that will build self-confidence and support advancement towards greater independence in the community and less time in facility-based programs.
3. Teach additional skills such as appropriate social skills, grooming/hygiene, money management, safety and transportation that allow the individual to become independent. Provide coaching and training in the community with the goal of fading support and maximizing the use of natural supports, as needed.
4. Provide emotional and problem‑solving support as needed to address potentially problematic conditions or actions. Implement strategies and act as a liaison between community organizations, the individual, and Goodwill as needed to maintain relationships and the individual’s community‑based activity.
5. Identify and create solutions for behavioral, transportationand skill acquisition.
6. Complete assessments, write regular case notes, and submit reports to referral sources. Maintain records and documentation of individual progress as well as a directory of connections in the community. Participate in meetings (as needed) with referral sources and stakeholders.
7. Be available to work evenings and weekends to provide support and maximize the availability of community activities for the individuals we are working with.
8. Project and change management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Follows through on learning, skill building, and practice necessary to adapt to change.
9. Problem solving: General supervision, with work regularly reviewed by manager or senior coworker. Uses technical skills and knowledge to manage day‑to‑day tasks.
10. Technical skill: Practical, working knowledge of tasks, responsibilities, policies and procedures. Able to learn and apply new concepts.
11. Community engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
12. Responsible for completing other duties/responsibilities as assigned.

Requirements

1. Two years of college education in counseling, special education, occupational therapy, social services, or related field, or experience equivalency.
2. Must have a valid driver’s license and driving record that meet insurance company criteria.
3. Experience working with individuals with employment barriers and experience working collaboratively with other departments and community organizations to ensure individual and service success.
4. Proficiency using Microsoft Office Systems (Word, PowerPoint, Excel) and ability to learn and effectively use various workforce development information systems.
5. Consistently produce high quality work with particular attention to details and contribute to continuous process improvement to maximize efficiencies and revenue.
6. Experience training in a workshop, classroom, or presentation environment.
7. Possess excellent written and verbal communication skills.
8. Willingness to work collaboratively and be flexible as priorities may change frequently.
9. Ability to work effectively within a team oriented, professional environment.
10. Maintain a professional level of confidentiality in all work‑related activities.
11. Enter daily case notes and other participant information into the Caseworthy system. All entries should be in the system within 48 hours of interaction with the participants, or sooner if delegated by the Center staff.

Core Cultural Competencies

1. Customer focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Physical/Sensory Demands

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the range for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long‑term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.