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Position Overview:
The Workforce Development Coordinator (WDC) serves as ProScore's representative remotely to clients and their construction projects. The WDC ensures the success of Apprentices and Mentors, particularly those enrolled in our DOL-approved Registered Apprenticeship Program (RAP) for Construction Craft Laborers and other trades, by providing on-the-ground oversight and support.
Key Responsibilities:
- Customer Engagement:
- Proactively engage with clients to provide updates, gather feedback, and address concerns.
- Build and maintain strong relationships with Apprentices, Mentors, and Site Administrators.
- Expectation Setting:
- Clearly communicate program expectations to Apprentices and Mentors.
- Ensure all participants understand their roles and responsibilities within the RAP.
- System Monitoring and Manual Interventions:
- Monitor Apprentice performance and progress using ProScore systems.
- Identify gaps in automation and manually intervene when necessary.
- Trilingual Communication (Spanish, Haitian Creole, and English):
- Effectively communicate with Haitian-Creole, Spanish, and English-speaking stakeholders.
- Provide trilingual support to ensure clear understanding and compliance.
- Client Engagement and Support:
- Engage with clients to understand their needs and provide tailored solutions.
- Promptly address and resolve client requests or issues.
- KPI and Metric Proficiency:
- Maintain a thorough understanding of key performance indicators (KPIs) and metrics relevant to the registered apprenticeship program.
- Utilize ProScore systems to accurately track and report these metrics.
- Customer Data Management:
- Ensure accurate collection, maintenance, and analysis of customer data.
- Use data insights to drive program improvements and enhance client satisfaction.
- Onboarding and Training:
- Conduct training sessions for new Apprentices, ensuring they understand program requirements and expectations.
- Assist with the registration process and ensure all necessary documentation is completed.
- Provide training and support to new Mentors, equipping them with the knowledge and tools to guide Apprentices effectively.
- Support for Site Administrators:
- Assist Site Administrators with onboarding processes.
- Provide ongoing support to ensure smooth operations at the project site.
- ETA Form 671 Follow-up and Execution:
- Track and follow up on Form 671 submissions from Apprentices.
- Ensure compliance with all reporting requirements.
- RTI and OTJ Tracking and Reporting:
- Conduct daily tracking and reporting of Related Technical Instruction (RTI) using the Click Safety Platform.
- Track and report on On-the-Job (OTJ) training hours, ensuring Apprentices meet the required hours for program completion.
- First Line Support:
- Provide first-line support to Apprentices, Mentors, and Site Administrators.
- Address and resolve issues promptly, escalating when necessary.
- Support and address activities of the Senior Manager of Apprentice and Education.
Qualifications:
- Proven experience in customer engagement and expectation setting.
- Strong bilingual communication skills (Spanish and English).
- In-depth understanding of KPIs, metrics, and customer data management.
- Experience with onboarding and training processes.
- Ability to manually track and report on RTI and OTJ hours.
- Willingness to assist clients and provide first-line support.
- Familiarity with construction industry and apprenticeship practices and DOL regulations is a plus.
Personal Attributes:
- Self-starter with a proactive approach to problem-solving.
- Excellent organizational and time-management skills.
- Strong interpersonal skills and ability to build relationships.
- Detail-oriented with a commitment to accuracy.
- Positive, passionate, and motivated to succeed!
Working Conditions:
- Working remotely but may require onsite presence at remote construction project locations, periodically.
- Flexibility to adapt to varying project schedules and demands.