Workforce Associate

Metropolitan Family Services; Chicago (IL); On-site; USD 46,000 - 50,000; Full time

Job summary

Metropolitan Family Services in Chicago’s Calumet area is seeking a full-time Workforce Associate to join our team. You will process workforce applications, assist job seekers, and provide information on services while coordinating with Career Coaches and community partners.

The role requires strong computer skills, proficiency with MS Office, and the ability to work with diverse individuals in a fast-paced environment. Salary ranges between $46,000 and $50,000, depending on experience.

Qualifications

• High School Diploma or equivalent required.
• 3+ years of workforce-facing public contact experience preferred.
• Experience with data entry and using multiple databases.

Responsibilities

• Process workforce job seeker applications in databases and assist with data entry.
• Greet job seekers, provide information about services, and schedule appointments.
• Explain forms and collect/verify information; provide labor market information.
• Make referrals to community resources with Career Coaches support.
• Gather statistics and assist with workshop facilitation and outreach.

Skills

Communication skills

Interpersonal skills

Multitasking

Detail oriented

Organizational skills

Teamwork

Education

High School Diploma or equivalent

Tools

ECM databases

RedCap

Salesforce

Illinois Worknet

Microsoft Office

Job description

If asked to describe the culture at Metropolitan Family Services, we could do that in one word .COMMUNITY ! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services(MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are now hiring for a full-time Workforce Associate to join our Calumet Team!

SALARY:

The average starting salary for this position will fall in the range of $46,000 and $50,000 annually. Where candidates fall in this range will be based on skill and experience level.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Processes workforce job seekers applications in specific databases including ECM and assists with data entry into RedCap, Salesforce, Illinois Worknet, and other funder provided databases.
• Receives workforce participants and job seekers, assists job seekers by answering routine questions; provides general program and intake information; makes appointments for job seekers; and gives out application forms and updates information into the database/s.
• Informs job seekers of workforce services; applies knowledge of programs; explains standard forms; checks forms for completeness and correctness; processes, files and codes forms. Provides job seekers with general labor market information, such as wage and salary, occupational growth within industries, labor availability, and labor benefits, and answers technical questions pertaining to workforce programs and procedures by phone or in person.
• Communicates with job seekers to provide information about and to make referrals to other organizations in the community. Makes referrals to various other programs and agencies using knowledge of types of services available; works with Career Coaches on referring job seekers to other community resources to address immediate income and support needs.
• Performs support services for the workforce services staff; gathers and compiles statistical information to track and monitor program performance; schedules, administers and scores performance and other tests.
• Facilitate job search, job seeking and job keeping workshop(s) using prescribed curriculum(s) provided by the Agency.
• Assists program staff with outreach and recruitment.
• Other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES:

• Good computer skills and ability and willingness to learn a variety of applications.
• Proficiency with Microsoft Office programs.
• Must be detailed oriented with good organizational skills.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills.
• Ability to multitask within a fast-paced environment and meet multiple deadlines simultaneously.
• Ability to work effectively with diverse individuals and groups.

QUALIFICATIONS:

• High School Diploma or equivalent education required.
• 3+ years of specific experience in the workforce field (public contact work, job/claims, referral/placement, and outreach), preferred.
• Experience in public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions, preferred.

TRANSPORTATION/TRAVEL REQUIREMENTS:

Driving for work required with a personally owned vehicle. Travel between sites required.

PHYSICAL REQUIREMENTS:

While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. This job description is not designed to cover nor contain a comprehensive, exhaustive li sting of duties and responsibilities, and it is expected that employees understand there may be other duties assigned outside of the written language that appears here Metropolitan Family Services reserves the right to amend, add, change, and/or remove responsibilities to meet business needs as necessary, at any time, with or without notice to employees.

Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.

Qualifications

Skills

Preferred

Organizational Skills

Advanced

Interpersonal Skills

Advanced

Analytical Skills

Advanced

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.