Workforce Absence Dir Client Services

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Local insurance community involvement

Professional development

Performance discussions

Job summary

The Ladders seeks a Workforce Absence Dir Client Services to lead client service initiatives in workforce absence and claims programs. You will strengthen account relationships, refine service plans, manage renewals, and coordinate cross-functional teams to improve program performance.

This remote US-based role emphasizes strong commercial judgment, customer outcomes, and leadership of Account Representatives across complex programs.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• CPCU, AIC, or ARM designations are a plus.
• 10 years of related experience; 2 years in account management or 5 years as an adjuster with supervisory experience.

Responsibilities

• Develop account management strategies to enhance client service plans.
• Conduct pre-renewal visits to assess client satisfaction and performance.
• Manage client renewals, contract revisions, and service instructions for complex programs.
• Negotiate service plan improvements and changes with clients.
• Coordinate invoicing and audits while resolving major customer service issues.
• Identify cross-selling opportunities to enhance client relationships.
• Supervise and guide personnel on programs requiring multiple Account Representatives.

Skills

10+ years experience

Account management

Supervisor experience

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

For our client, we are seeking a Workforce Absence Dir Client Services to join the team of a leader in the Finance & Insurance space.

This role is focused on client service leadership within workforce absence and claims-related programs, with an emphasis on strengthening account relationships and improving service delivery. The person in this position will partner with clients to refine service plans, manage renewals, and address complex operational issues that affect program performance. This is a highly relationship-driven role that also requires cross-functional coordination, commercial judgment, and attention to customer outcomes.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Develop account management strategies to enhance client service plans
• Conduct pre-renewal visits to assess client satisfaction and performance
• Manage client renewals, contract revisions, and service instructions for complex programs
• Negotiate service plan improvements and changes with clients
• Coordinate invoicing and audits while resolving major customer service issues
• Identify cross-selling opportunities to enhance client relationships
• Supervise and guide personnel on programs requiring multiple Account Representatives

Qualifications

• Bachelor's degree preferred
• CPCU, AIC, or ARM designations are a plus
• 10 years of related experience, including 2 years in account management or 5 years as an adjuster with supervisory experience
• Strong understanding of workers' compensation, liability, and disability claims management
• Excellent communication, negotiation, and interpersonal skills
• Proficient in Microsoft Office and strong analytical skills

Benefits

• Participation in local insurance community through education and affiliations
• Support for quality programs within the organization
• Opportunities for professional development and performance discussions
• Potential for reasonable accommodations in the work environment

Our client is an equal opportunity employer.