Workforce Absence Dir Client Services

Sedgwick Claims Management Services Ltd; Texas; Teletrabalho; USD 110 000 - 160 000; Tempo integral

Resumo da oferta

Sedgwick Claims Management Services Ltd seeks a seasoned Workforce Absence Director in Telecommuter TX to lead client services for absence management programs. You will drive account strategies, retain clients, and oversee complex service models across multiple offices, delivering high-value outcomes.

The role requires extensive experience in workers' compensation, disability claims, and client servicing, with strong leadership, negotiation, and cross-functional collaboration skills.

Qualificações

• Bachelor's degree preferred.
• CPCU, AIC and/or ARM or other related designation preferred.
• Ten (10) years related experience or equivalent combination of education and experience required.
• Two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.

Responsabilidades

• Provides stewardship reporting to clients and identifies trends affecting programs.
• Conducts pre-renewal visits reviewing client loss experience and overall performance.
• Manages client renewals, contract revisions, and service instructions for complex programs.
• Negotiates changes or improvements to service plans and removes barriers by coordinating with IT, operations and business development.
• Supervises personnel assigned to programs and ensures compliance with quality initiatives.
• Oversees client invoicing, audits, and accounts receivable follow up for assigned clients.
• Travels as required and supports business development in cross-selling opportunities.

Conhecimentos

Communication

Presentation

PC literacy

Analytical skills

Organizational skills

Interpersonal skills

Negotiation

Leadership

Teamwork

Claims knowledge

Workers' comp knowledge

Formação académica

Bachelor's degree

CPCU/AIC/ARM desirable

Ferramentas

Microsoft Office

Descrição da oferta de emprego

## Workforce Absence Dir Client ServicesApply: Telecommuter TX: Full time: Posted Today: R80185By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceWorkforce Absence Dir Client Services**PRIMARY PURPOSE**: To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES*** Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.* Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.* Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.* Negotiates changes or improvements to service plan.* Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.* Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.* Resolves all major customer service issues.* Identifies and solicits cross-selling opportunities.* Participates in local insurance community through advanced education and affiliation memberships.* Supervises and directs personnel assigned to programs requiring multiple Account Representatives.* Ensures compliance with all applicable Quality initiatives. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES*** Performs other duties as assigned.* Supports the organization's quality program(s).* Travel as required. **SUPERVISORY RESPONSIBILITIES*** Provides support, guidance, leadership and motivation to promote maximum performance.* Administers company personnel policies in all areas and follows company staffing standards and training recommendations.* Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. **QUALIFICATIONS** **Education & Licensing**Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred. **Experience**Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity. **Skills & Knowledge*** Excellent oral and written communication, including presentation skills* PC literate, including Microsoft Office products* Analytical and interpretive skills* Strong organizational skills* Excellent interpersonal skills* Excellent negotiation and facilitation skills* Leadership/management/motivational skills* Ability to work in a team environment* Excellent account rounding ability* Strong understanding of workers compensation, liability and disability claims management* In-depth knowledge of client servicing* Ability to handle conflict and confront challenging issues in a fast work environment* Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT**When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.## If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.### About Us## Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com