Workflow and Volunteer Hub Team Leader

The Air Ambulance Service Limited; Chesterfield (MO); On-site; USD 27,000 - 60,000; Full time

Job summary

Join a leading healthcare organization as a Workflow and Volunteer Hub Team Leader, where you will manage donation processing and volunteer coordination. The role supports operational excellence by ensuring efficient handling of goods and maintaining a positive, inclusive environment for volunteers. This full-time position offers competitive compensation and a commitment to social impact.

Benefits

Enhanced annual leave

Life assurance

Employee Assistance Programme

Discount schemes

Qualifications

• Experience in oversight of operations.
• Ability to lead and engage volunteers effectively.
• Strong organizational and communication skills.

Responsibilities

• Oversee receipt, sorting, and categorization of donations.
• Lead recruitment and engagement of warehouse volunteers.
• Compile performance reports for management review.

Skills

Leadership

Team Management

Volunteer Coordination

Health & Safety Compliance

Organizational Skills

Communication

Education

Relevant experience in leadership or volunteering

Job description

Join Our Lifesaving Team

Workflow and Volunteer Hub Team Leader

Full Job Description:Workflow and Volunteer Hub Team Leader

Location: Unit 1, 16-18 Saltergate, Chesterfield, S40 1UT

Hours:40hours per week - £27,560 per annum

If you’re looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you’ve been waiting for!

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme

Job Purpose:

The Workflow & Volunteer Hub Team Leader is responsible for overseeing the processing and categorisation of donated goods at a regional Rotor Hub and leading the day-to-day coordination of warehouse volunteers and operatives. The postholder plays a key role in ensuring donations are handled efficiently, safely, and with care—maximising value, identifying saleable stock for retail allocation, and diverting unsaleable items into appropriate recycling streams.

Key Responsibilities:

Workflow & Operations
• Oversee the daily receipt, sorting, categorisation, and dispatch of donated goods, ensuring stock is processed efficiently and accurately.
• Categorise donations into premium, high street, and general resale, allocating items to appropriate retail locations to maximise income potential.
• Identify unsaleable items and coordinate collections through third-party recycling partners to maximise recovery value.
• Monitor and record clothing bank stock weights, generating weekly performance and income reports for senior management.
• Work with store managers to align deliveries with shop needs and retail schedules.
• Ensure all saleable items are labelled using Reuse Banks barcodes to enable stock traceability and income reporting.
• Log, check, and reconcile incoming donation weights against invoices and ensure reporting accuracy.
• Champion safe manual handling and promote productivity while maintaining high standards of quality and care.

Volunteer Leadership & Engagement
• Recruit, induct, and support warehouse-based volunteers, ensuring they feel valued, engaged, and equipped to contribute.
• Assign tasks clearly based on skill, preference, and safety, providing on-the-job coaching and encouragement.
• Promote inclusion, recognition, and ongoing engagement, in line with the TAAS values of compassion and collaboration.
• Maintain a visible and approachable leadership style, ensuring volunteers feel supported and part of the wider mission.
• Support a volunteer environment where everyone is respected and has purpose, including regular check-ins and clear objectives.

Space & Process Efficiency
• Maintain a well-organised warehouse layout that maximises safe storage, smooth processing, and space efficiency.
• Continually identify opportunities to improve processes and increase throughput without compromising quality.
• Escalate supply or space challenges early to avoid bottlenecks and support hub flow.
• Manage basic warehouse consumables and ensure resources are available for effective processing.

Compliance & Safety
• Conduct daily and weekly Health & Safety checks across the site, ensuring compliance with internal policies and legal standards.
• Maintain safe systems of work for all colleagues and volunteers, including manual handling, fire safety, PPE, and safeguarding protocols.
• Promote a safety-first culture and role model positive behaviour, escalating risks and incidents promptly.
• Ensure all activities support GDPR, Equality, Diversity, and Inclusion principles, and charity policies.

Reporting & General Duties
• Produce accurate weekly reports on:
• Stock categorisation outcomes
• Clothing bank weights and reuse income
• Volunteer hours and engagement metrics
• Warehouse productivity and operational issues
• Attend relevant meetings and contribute to broader Trading strategy discussions.
• Work closely with Transport, Retail, and Online Hub colleagues to maintain smooth inter-departmental collaboration.
• Undertake other duties as reasonably requested by the Area Manager in support of operational delivery.

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.