Workers Credit Union

Nashoba Valley Chamber of Commerce; Lunenburg (MA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work environment

Continuing education support

Access to LPL tools

Job summary

Workers Credit Union in Lunenburg, MA, is seeking a Financial Assistant to provide administrative support for the Wealth Management Program. You will assist Financial Advisors with scheduling, client communications, document prep, and records management, while ensuring compliance and a high level of service.

The role emphasizes coordination with advisors, handling routine inquiries, and directing investment questions to licensed personnel.

Qualifications

• 1–3 years of administrative office and client service experience required.
• FINRA SIE recommended within 2 years.
• Experience supporting advisors or working within broker‑dealer, RIA, bank, or credit union is a plus.

Responsibilities

• Serve as a primary contact between the financial advisor, prospects, and clients.
• Provide professional, courteous, and responsive service to members and staff.
• Coordinate appointments, intake paperwork, and client communications.
• Prepare meeting packets, reports, and correspondence; maintain client records.
• Monitor service requests and workflow items to ensure timely completion.

Skills

Administrative experience

Client service

CRM systems

MS Office

Communication skills

Sales oriented

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Working at Workers Credit Union

At Workers Credit Union, everything starts with a simple but powerful purpose: We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in.

For more than a century, we’ve been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what’s right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always . And we win together , because meaningful results are built through shared success.

As we look ahead, we’re building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities. We have big plans for the future, and we hope you’ll be part of what comes next.

Why this Role Matters

The Financial Assistant provides administrative, client service, and operational support to the Credit Union's Wealth Management Program. This role supports Financial Advisors, Senior Financial Advisors, and Program Management by assisting with appointment coordination, client communications, document preparation, workflow management, and general office administration. The Financial Assistant plays an important role in delivering exceptional client experience by ensuring efficient administrative support and timely service while operating within the regulatory limitations of a non-licensed position. This role does not provide investment advice, discuss specific investment recommendations, solicit securities transactions, or perform activities requiring securities or insurance licensure.

Additionally, the Financial Assistant provides coordinated sales and service support to Financial Advisors. This includes direct and indirect communication with credit union members, prospects, and existing clients, in efforts to identify sales opportunities for the Financial Advisors.

What You’ll Contribute

ESSENTIAL JOB DUTIES:

Client Service & Relationship Support

• Serve as a primary point of contact between the financial advisor, prospects, and clients.
• Provide professional, courteous, and responsive service to members, clients, and credit union employees.
• Respond to routine inquiries and direct investment-related questions to appropriately licensed personnel.
• Maintain regular communication with clients regarding scheduling, paperwork requirements, and service requests.
• Follow up with clients to obtain missing information or documentation needed for account processing.

Administrative Support

• Schedule client appointments, account reviews, and advisor meetings.
• Manage advisor calendars and assist with meeting coordination.
• Prepare client meeting packets, reports, presentations, and correspondence.
• Organize and maintain electronic and physical client records.
• Assist with filing, scanning, document indexing, and records management.
• Review meeting results and execute follow-up steps as directed by the Financial Advisor.
• Process and finalize closed business.
• Track progress, prepare reports, and document sales results.

Operational Support

• Assist with account paperwork preparation and submission.
• Monitor service requests and workflow items to ensure timely completion.
• Track outstanding documentation and follow up with clients and internal partners.
• Support account maintenance activities, including address changes, beneficiary updates, and other administrative requests.
• Coordinate with internal departments to facilitate service requests and operational activities.

Business Development Support

• Support marketing campaigns and member outreach initiatives.
• Maintain referral tracking logs and appointment scheduling related to referral activities.
• Assist with client review campaigns and advisor outreach efforts.
• Help ensure broker-dealer platform, CRM systems and prospect databases remain current and accurate.
• Assist in coordinating financial education seminars, workshops, and member events.

Compliance and Record Retention

• Maintain confidentiality of member and client information.
• Adhere to all credit union and broker-dealer privacy, security, and confidentiality policies.
• Understand and operate within the limitations of an unlicensed role.
• Refer all investment, insurance, financial planning, or product recommendation discussions to licensed personnel.
• Maintain accurate records in compliance with organizational policies and record retention requirements.
• Capture and enter relevant client data and meeting notes, along with appropriate signed documents, into the client contact record on the broker-dealer platform.
• Maintain a current knowledge of investment products and services offered.
• Comply with all FINRA, SEC, and regulatory requirements.

Team Support and Collaboration

• Provide administrative support to advisors and wealth management team members.
• Assist with departmental projects and operational initiatives.
• Collaborate with branch personnel and internal departments to support member needs.
• Contribute to a positive and service-oriented work environment.
• Support office organization and daily administrative functions.

MARGINAL DUTIES

• Assist with special projects and process improvement initiatives.
• Support onboarding activities for new clients and team members.
• Participate in departmental meetings and training programs.
• Assist with office supply management and vendor coordination.
• Participate in community events, member education programs, and financial wellness activities.
• Assist with training and mentoring new support staff as assigned.
• Assist the Program Manager and Financial Advisors with efforts to promote IPS services.
• Execute delivery of compliance approval marketing material; includes monthly newsletters, email blast campaigns, educational webinars/seminars, and client appreciation events.
• Explore, identify, and evaluate potential sales opportunities among existing book-of-business clients.

OTHER DUTIES

• Attend required meetings, training sessions, and professional development programs.
• Remain knowledgeable about wealth management products and services at a general level.
• Maintain professionalism in all interactions with members, clients, and employees.
• Travel occasionally between branch locations if required.
• Perform additional duties or responsibilities as assigned, requested, or deemed appropriate by management.
• Comply with all WCU policies and procedures.
• Contribute to departmental/organizational projects and initiatives.
• Provide backup support to other operations or administrative staff when needed.
• Maintain high ethical standards at all times.

What You’ll Bring

• High school diploma or equivalent.
• 1–3 years of administrative office and client service experience required. Financial service and sales experience preferred.
• Experience supporting advisors or working within a broker‑dealer, RIA, bank, or credit union a plus.
• FINRA SIE (Securities Industry Essentials) is recommended within 2 years.

Knowledge

• Understanding of investment products (mutual funds, annuities, advisory accounts) and services offered.
• Solid knowledge of wealth management program operations and procedures.
• Familiarity with client service processes.
• Awareness of regulatory and compliance standards within financial services.

Skills

• Strong organizational and time‑management skills.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems.
• Effective written and verbal communication skills.
• Sales-oriented, strong work ethic and self –motivated.

Abilities

• Ability to manage multiple priorities in a deadline‑driven environment.
• Ability to work independently and as part of a team.
• Ability to handle sensitive client information with discretion and professionalism.
• Ability to quickly learn and adapt to new technology.

What We Offer

• Trusted institution with deep community roots.
• Warm member referrals from engaged credit union staff.
• Continuing education support.
• Access to LPL’s tools, technology, support, resources, expertise and suite of customized services.
• Opportunity to make a real difference.
• And a whole lot more!

How You’ll Work

Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Lunenburg Branch – IPS Office. This work environment is subject to change based on business needs.

Additional Postings available from Workers Credit Union